Contact Center / Telesales Agent (Hausa or Igbo) at Workforce Group

Location: Ikeja, Agege and Lagos Island - Lagos

Responsibilities

• Managing large amounts of inbound and outbound calls promptly.
• Identifying customers’ needs, clarifying information, and providing solutions and / or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.

Requirements

• B.Sc certificate with a minimum of 2 years experience in a call center or customer service environment.
• Not More than 27 years
• Applicants must have a good understanding of the Ibo orHausa languages.
• Must be able to read, speak and write Ibo orHausa languages fluently.
• Accurate comprehension, interpretation and capturing of information, accuracy, and timely response to calls.
• Proficient in usage of Microsoft packages.
• Fluency in the Hausa Language is a must.
• Knowledge of customer service telephony and technology.
• Good data entry and typing skills.
• Excellent communication and problem – solving skills.
• Ability to understand individual differences.
• Proficiency in driving Sales will be an added advantage.

Salary
N75,000 monthly Net Pay plus HMO, Pension, Leave Allowance and 13month Bonus.