Community Manager at iRecharge Tech-Innovations

​​​​​​​Key Responsibilities:

• Serve as the main point of contact for customer interactions on social media, responding to comments, questions, and complaints promptly and professionally.
• Monitor social media channels to identify customer concerns, trends, and opportunities for engagement.
• Plan and host virtual events, Q&A sessions, and other interactive initiatives to keep the community engaged.
• Develop and manage a community content calendar, including scheduling regular updates and announcements.
• Drive strategies to grow the community by attracting new members and retaining existing ones.
• Foster a welcoming and supportive community environment, building strong connections with our audience.
• Work with the Content Creator to address customer feedback, aligning messaging with brand values and campaign objectives.
• Prepare regular reports on community performance and suggest improvements based on data insights.
• Escalate significant issues or trends to relevant departments to improve customer experience and support initiatives.
• Track and report on engagement metrics to assess community satisfaction and guide improvements in response times and interactions.

Qualifications:

• Minimum of Bachelor’s degree.
• Strong communication and interpersonal skills with a customer-first mindset.
• Familiarity with social media platforms, tools, and best practices for community management.
• Ability to handle complaints and difficult situations with empathy, patience, and professionalism.
• Excellent organizational and time management skills to maintain timely responses across platforms. 
• A natural inclination for building positive relationships and fostering community growth.

What We Offer:

• A dynamic and collaborative team environment focused on customer success.
• Opportunities for growth and skill development within a rapidly growing company.
• Competitive salary and benefits package.