Community Manager at Estrada International Staffing Solutions

Job Summary

• We are seeking an experienced and passionate Community Manager to join their team.
• The ideal candidate will play a critical role in building, growing, and maintaining a positive and engaged online and offline community.
• You will be the face of the organization’s community efforts, driving engagement, managing relationships, and acting as a bridge between the company and its users.

Key Responsibilities

Community Engagement and Management:

• Develop and execute community engagement strategies to drive user acquisition, retention, and satisfaction.
• Actively engage with community members, respond to inquiries, and foster a sense of belonging.
• Manage and moderate community forums, social media groups, and other channels where users interact.

Content Creation and Distribution:

• Collaborate with the content and marketing teams to create & distribute engaging content, including blog posts, newsletters, videos, and social media updates.
• Identify user-generated content opportunities and encourage community members to share their experiences.

Events and Networking:

• Plan and host events, such as webinars, workshops, and community meet-ups, to engage and educate the community.
• Represent the company at industry events, conferences, and meet-ups to build brand awareness and expand the network.

Data Analysis and Reporting:

• Track and analyze key community metrics, including engagement, growth, and sentiment.
• Prepare regular reports on community performance, highlighting trends, opportunities, and challenges.
• Use insights from data to optimize community engagement strategies.

User Support and Relationship Management:

• Build relationships with key members, influencers, and partners within the education technology sector.
• Gather feedback from community members to identify areas for improvement and innovation.

Qualifications / Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• 2 - 3 years of experience in community management, social media management, or a related role, ideally within the EdTech or tech sector.
• Strong understanding of community engagement strategies, social media platforms, and digital marketing techniques.
• Excellent communication and interpersonal skills, with a passion for education and technology.
• Familiarity with CRM systems, social media management tools, and community management platforms is a plus.
• Knowledge of SEO, content marketing, and email marketing best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.