Community Manager at 9ijakids

Job Description

• The Community Manager is to build and foster a strong community around a brand or product, and to ensure that the community feels supported and engaged.
• By creating a positive community experience, the Community Manager can help to build brand loyalty, drive customer engagement, and ultimately contribute to the success of the 9ijakids.

Assigned Tasks

• Develop and implement community management strategies to increase engagement and grow the community.
• Create and curate content that is relevant and interesting to the community, such as blog posts, videos, infographics, and social media posts.
• Monitor and respond to comments, messages, and reviews, and ensure that all community members are satisfied and feel heard.
• Encourage and facilitate discussions, Q&A sessions, and other forms of community participation to keep the community active and engaged.
• Identify and engage with community influencers and thought leaders to drive engagement and promote the community.
• Use analytics tools to measure the performance and impact of community management strategies and make data-driven decisions.
• Collaborate with cross-functional teams, including marketing, product, and customer service, to ensure a consistent brand voice and message across all platforms.
• Continuously monitor the community, and the industry trends to identify opportunities for improvement and innovation, and to adapt accordingly.

Qualifications:

• Bachelor's degree
• 1+ years of experience in community management or related field
• Excellent written and verbal communication skills.
• Proven ability to develop and execute community engagement strategies.
• Experience with social media, email marketing, and community platforms
• Strong interpersonal and relationship-building skills
• Ability to work collaboratively in a fast-paced environment.