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  • Posted: Apr 7, 2021
    Deadline: Apr 14, 2021
  • Since 1979, we have helped people grappling with the toughest hardships survive - and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity. Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.
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    Communication Officer

    Qualification: Bachelors, MBA/ MSc/MA 

    Experience:   Minimum 3 years

    Location:       Maiduguri, Borno State

    About Mercy Corps

    Mercy Corps is a leading global organization powered by the belief that a better world is possible.
    In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

    Program / Department Summary

    Mercy Corps is implementing the Addressing Diverse and Acute Primary Threats (ADAPT) to Human Security in North-Eastern Nigeria program with the goal to meet the urgent humanitarian needs of 184,234 displaced, returnee and host households in Borno State. The Goal aligns with BHA’s overarching mission statement to “save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters”.

    The scope of the program is in alignment with the three strategic objectives of the 2019 – 2021 Humanitarian Response strategy for Nigeria: To Save lives by providing timely and integrated multi-sector assistance and protection interventions to the most vulnerable; Enhanced timely, unhindered, and equitable access to multi-sector assistance and protection interventions through principled humanitarian action and; Strengthen the resilience of the affected population, promote early recovery and voluntary and safe durable solutions to displacement and support social cohesion.

    ADAPT will respond to critical humanitarian needs across Borno state, focusing on the Food-Security, Nutrition, Shelter, WASH, MCPA, Protection, and Humanitarian Analysis sectors. The program will cover all of Borno State depending on the humanitarian context. Sector by sector focus will be geographically specific where appropriate, with MPCA, Shelter and Settlements, and WASH interventions focus on newly displaced or returnee caseloads across Borno state – with an expected focus on Banki, Monguno, Damasak, Ngala, Bama, Damboa, Dikwa LGAs.

    General Position Summary

    The Communication Officer will support the development of a communication strategy for the ADAPT program including developing SBC/IEC materials, fact-sheets, articles, videos and other messaging required for various interventions implemented on the program.  Throughout the lifecycle of the program, s/he will responsible for a) cross-cutting programmatic information management within the framework of the program; b) ensuring that information is shared and used for continuous improvement of ongoing interventions. S/he will have responsibility for leading the development of high-quality reports and success stories for dissemination and documentation.

    Essential Job Responsibilities


    • Work closely with the Country Office Communication Team in the development of a communications and visibility plan for the program, and efficient documentation and implementation of relevant activities in adherence to Mercy Corps global standards and USAID BHA donor requirements.
    • Contribute to country team-building efforts and communications support for deep field teams.
    • Work with the Communication & Learning Specialist to develop and organize activities to secure resources for programs and convince stakeholders to provide support.


    • Support country office visibility and communication initiatives, ensuring that program communications activities meet donor communications and visibility guidelines.
    • Travel to field locations to collect images, success stories, and other communications content to highlight programs successes, staff well-being, or any other topic as the need arises.
    • Help teams plan and conduct effective dissemination of project materials to different stakeholders.
    • Establish a close working relationship with relevant media practitioners in Borno and neighbouring states and maintain a database of key contacts.
    • Help identity team members’ capacity building needs and the implementation of communications capacity-building and learning activities.
    • Facilitate sessions in communications capacity-building training for program team members and partner staff.
    • Support the planning and coordinating of communications training, workshops and other events, as the need arises.
    • Maintain standards and best practices for all communications and related processes, updating the program shared drive, including contributions to the online Communications and Learning library under the direction of the Communications and Learning Specialist.
    • Develop and share content on Mercy Corps Global internal platforms (Workplace pages, The Hub and The Globe) and frequent updates to the country office communications for dissemination to Mercy Corps Nigeria external communications platforms.
    • Actively participate in meetings and processes to promote effective communication practices for the program and in support of the country portfolio.
    • Ensure compliance with donor and Mercy Corps regulations, including security procedures and policies. 

    Organizational Learning 

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

    Supervisory Responsibility



    Reports Directly To Humanitarian Response Manager

    Works Directly With Programs Staff, Country, Regional & HQ Communications Staff, HR, Operations, Finance (all offices)

    Knowledge and Experience

    • Postgraduate degree in communication, international development, gender or any related field.
    • Minimum of 3 years of Communication work experience in international development required; the ideal candidate will have both theoretical and practical background in communications.
    • Knowledge of program development, implementation and reporting
    • Experience in facilitation and building team capacity to deliver high-quality results.
    • Vast experience in producing films, documentaries, drama skits and other appropriate communication materials.
    • Excellent verbal and written communication skills. 
    • Excellent computer skills, including experience with any communication software
    • Familiarity and experience large-scale secondary education or school to work and especially targeting marginalized girls or young women programs preferred. 
    • Experience interfacing with media, corporations and key stakeholders highly desired
    • Fluency in written and verbal English required.
    • Fluency in Hausa is desired.

    Success Factors

    The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

    Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.


    • Please note that only short-listed candidates will be contacted for an interview.
    • We are an equal employment opportunity organization so women are strongly encouraged to apply for this position.

    Interested and qualified?  apply HERE

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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