Commercial Director at Clickatell

Description

• Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success.
• In our agile and demanding environment, you will have to ask the right questions and take the smart risk.
• We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do.
• The way they are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

• Clickatell is looking for a Commercial Director that will focus his/her efforts in expanding our chat commerce solution’s footprint in West Africa.
• Engaging with current and future clients, you will work to introduce solutions portfolio to client’s needs to transform customer engagement and realize cost and operational efficiencies through this new digital channel in innovative ways.
• This role blends team leadership, consulting, business development, relations management, and sales.
• You will manage existing relationships with some of our most strategic clients - which consist of some of the most respected Banks, Insurance Players Mobile Network Operators, Retailers and Travel & Transport players across Africa - and build critical relationships with their C-level executives.
• You will lead a seasoned sales team and be directly responsible for developing verticals in the West African region with the objective of cultivating long-term relationships, championing business development opportunities, and working closely with our product team to continually find new problems Clickatell can solve in an extraordinary manner.
• You will play a direct role in helping Clickatell grow into a leading FinTech company.
• Your direct reporting line will be into the SVP: Commercial, Growth Markets.

Responsibilities
Developing & Growing a Sales Team:

• Align to Growth markets measurements and sales operations dashboards and cascade that successfully your sales team.
• Optimize the collaboration between commercial managers, solution architects and business solution consultants.
• Develop and execute sales strategies and account plans to increase sales volume and market share, expand product category visibility and exceed defined product and corporate objectives.
• Keep up to date with industry and competitor’s information, current trends, and potential future trends.
• Salesforce engagement: pull weekly reports, identify ways to increase team engagement, act as liaison between the salesforce and the Clickatell playbook team.
• Cultivate productive relationships at all levels with clients and the Clickatell organization.
• Ensure implementation and achievement of annual revenue forecasts, budgets, and plans.
• Set sales and revenue targets and work diligently to meet them.
• Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generation.

Managing existing clients and revenue:

• Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
• Manage the entire sales cycle to ensure you customers experience the full customer journey.

Cross sell on existing clients:

• Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.
• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.

Hunting for new clients:

• Focuses on building long-term mutually beneficial partnerships with core enterprise customers.
• Unearth new sales opportunities through networking and turn them into long term partnerships.
• Engage in complex deal structuring and negotiation efforts designed to win new deals.
• Present products to prospective clients and grow with your customer by ensuring you have a strategic account plan for each customer.

Requirements
We Are On A Learning Journey- Requirements of the Role:

• An Advanced Degree like an MBA from a reputable university will be beneficial.

Work Experience:

• Broad-based business professional with 10+ years of experience of sales management in the Enterprise space.
• Broad relationships and proven C-level relationships in the Banking, Fintech and Telecoms sectors.
• Proven track record in meeting sales objectives and targets.
• Successful background driving repeatable solutions, technical wins and / or practice wins.

Knowledge and Abilities:

• Proven ability to interact with Senior client decision makers, building confidence to deliver on strategic projects.
• Strong commercial acumen maintaining a keen focus on revenues, growth, and profitability, combining strategic and analytical capabilities with a results-focused approach.
• High-energy, visionary executive with high intellectual horsepower and a proven entrepreneurial track record of defining and delivering new initiatives.
• Demonstrated leadership, teamwork and collaboration in a professional setting.
• Excellent communication (written and oral) and interpersonal skills.

A Bit About You:

• You are a trailblazer, who translates the future vision into strategies for your area and teams. You are a problem-solver and thought leader who drives implementation by turning ideas into objectives for the organization and ensures alignment.
• You are a strong people manager, exceptional communicator and can effectively manage day-to-day tasks to delivery.
• You thrive in a fast pace, high growth environment and relentlessly drive and support a culture of collaboration across the organization.
• You create a robust way of working, conducive to change, and enable the team to solve complex problems.
• You optimize resources by ensuring we are doing the right things, at the right time.
• You have a fascination for how technology can shape our everyday life and the business acumen to take us there.

Benefits
Why You Should Join- Perks of the Role

• Healthcare, Retirement Fund and Risk benefit company contributions
• Quarterly performance incentives
• Reimbursable Communication allowances for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Home office set-up with laptop, monitor, chair and UPS.