Collections Officer (Contact Center) at TENN Microfinance Bank Limited

About the Role

• TENN Microfinance Bank is recruiting smart, confident, and target-driven individuals to join our Contact Center as Collections Officers.
• The successful candidates will be responsible for contacting customers with overdue loan payments, negotiating repayments, and ensuring accurate documentation.

Responsibilities

• Make outbound calls to customers on overdue loans
• Remind customers of repayment deadlines
• Negotiate new repayment commitments and follow up
• Update all call outcomes and customer records in the system
• Prepare daily and weekly recovery reports
• Escalate difficult accounts to the Recovery Supervisor
• Maintain professionalism and adhere to ethical recovery practices

Requirements

• SSCE, OND, NCE, HND or B.Sc. accepted
• 1–2 years experience in loan recovery or contact center (added advantage)
• Excellent communication and negotiation skills
• Ability to work with performance targets
• Good computer literacy (CRM, Excel)
• Reside within proximity to Surulere is an advantage

Compensation & Benefits

• N100,000 monthly fixed salary
• Up to N100,000 monthly performance bonus
• N20,000 transport allowance
• HMO & Pension
• Coaching & mentorship
• Meal allowance on Saturdays
• Clear growth path
• Total earning potential: N220,000 monthly