Clinical Assistant, Oncology and Haematology at Deloitte

Job Purpose

The Clinical Assistant, Oncology and Haematology will provide essential support to the clinical team by ensuring smooth operations in the treatment and management of oncology and haematology patients. The role involves facilitating patient care, coordinating clinical procedures, maintaining accurate records, and assisting with administrative tasks to enhance the efficiency of the department. This position will also support ongoing initiatives for clinical quality improvement and ensure adherence to healthcare protocols within the oncology and haematology specialties.

Core Responsibilities

Clinical Support:

• Assist in preparing patients for procedures, including explaining the process, answering questions, and ensuring proper documentation.
• Coordinate the management and tracking of oncology and haematology patient files, ensuring they are up-to-date, accurate, and accessible.
• Support the clinical team during patient assessments, treatments, and follow-up appointments.
• Monitor and record patient vital signs, laboratory results, and other relevant clinical information.
• Assist with sample collection, processing, and transportation of specimens for diagnostic testing when necessary.

Administrative support:

• Manage patient appointments, ensuring timely scheduling and follow-up for ongoing care.
• Maintain accurate records of patient histories, treatment plans, and progress notes in accordance with hospital policies and healthcare regulations.
• Assist with data entry and tracking of patient outcomes for reporting and analysis.
• Handle correspondence related to patient care, including referrals, lab results, and follow-up communication.
• Ensure proper inventory management of medical supplies, ensuring that necessary equipment and medications are available when needed.

Quality Assurance:

• Ensure that all clinical procedures are performed in accordance with hospital standards, protocols, and best practices.
• Assist in maintaining a clean, safe, and compliant clinical environment by adhering to infection control policies.
• Report any clinical discrepancies or issues to the department head and assist with corrective actions as needed.
• Participate in departmental audits and quality improvement activities to monitor patient outcomes and service delivery.
• Support patient safety initiatives by identifying risks and proposing solutions to mitigate them.

Patient Interaction and Advocacy

• Act as a point of contact for patients, answering questions and providing information on treatment protocols and procedures.
• Assist in providing emotional support and guidance to patients and their families during treatment.
• Coordinate with interdisciplinary teams to ensure patients receive comprehensive care throughout their treatment journey.
• Ensure that patients understand their care plans and treatment options, addressing any concerns they may have.
• Support patient education initiatives to improve patient adherence to treatment protocols.

Educational Requirements

• Senior Secondary School Certificate with at least 5 credits in a maximum of 2 sittings. And a minimum of 2 years experience in a clinical setting.
• OND/HND in a relevant field

Experience Requirements

• Knowledge of healthcare regulations, patient safety standards, and quality improvement practices.

Knowledge Requirements

• Deep understanding of the healthcare industry, including medical devices, pharmaceuticals, and laboratory supplies.
• Comprehensive knowledge in implement cost-saving initiatives, such as supplier consolidation, volume discounts, and value engineering.
• Advanced knowledge in implementing sustainable procurement practices and promoting ethical sourcing.

Skill Requirements

• Proficient in using Electronic Health Records (EHR) and other healthcare management systems.
• Knowledge of oncology and haematology treatment protocols and procedures.
• Ability to assist in diagnostic procedures, sample collection, and patient assessment

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Strong attention to detail, with excellent organizational and time-management skills.
• Compassionate, patient-centered attitude with a focus on providing high-quality care