Client Services Coordinator - Transport Division at Noemdek Limited

• Job Summary

• We are seeking a polished, client-focused Client Services Coordinator to support NoemDek’s Transportation Division. This role is responsible for delivering a seamless, high-quality client experience across all transport services, while coordinating internally to ensure service excellence.
• The successful candidate will serve as a trusted liaison between clients and internal teams, managing relationships, service delivery, and continuous improvement to uphold NoemDek’s premium brand positioning.

Responsibilities

Client Experience & Relationship Management

• Act as the primary point of contact for transport clients, ensuring professional and consistent communication.
• Manage client bookings and service requests, ensuring accuracy and clarity.
• Build and maintain strong, long-term client relationships.
• Manage client expectations and ensure a high standard of service delivery at all touchpoints.
• Handle client concerns and feedback with discretion and professionalism.

Service Coordination & Oversight

• Coordinate with internal teams, including reservations, dispatch, and operations, to ensure seamless service execution.
• Monitor service performance and follow up on service gaps or client issues.
• Ensure brand standards and service quality guidelines are upheld in all client interactions.
• Support service recovery efforts when disruptions occur.

Commercial & Growth Support

• Support client retention, repeat bookings, and relationship expansion initiatives.
• Assist with service proposals, pricing discussions, and client presentations where required.
• Capture client feedback and insights to support service enhancements and growth strategies.

Reporting & Administration

• Maintain accurate client records, service logs, and engagement history.
• Prepare client service reports and performance summaries for management.
• Support internal process improvements related to client experience.

Requirements

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• 2–4 years of experience in client services, hospitality, premium service, or customer-facing commercial roles.
• Strong interpersonal and communication skills, with a professional presence.
• Highly organized, proactive, and solution-oriented.
• Ability to work cross-functionally to deliver a premium client experience.
• Commercial awareness and customer-centric mindset.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience supporting high-value or corporate clients is an advantage.