Client Service Officer at Stresert Services Limited

StreSERT Services Limited is a Consulting firm with focus on a range of HR services that include Recruitment (talent acquisition), Learning & Development, Background Checks, HR Consulting, Staff & Business Process Outsourcing, as well as Expatriate Management. We are currently looking to hire a Client Service Officer at our office at Ikeja

• candidate-selection, recruitment, hiring and onboarding of all (new and old) outsourced staff
• Prepares outsourced employees for assignments by establishing and conducting orientation and training programs, including the preparation of project-based, outsourced, and secondment contracts
• Manages outsourced staff payroll, including checking of timesheets, monitoring of overtime pay and leaves, administration of benefits, directing the processing of benefit claims
• Handles discipline and termination of employees in accordance with legal requirements and company policies
• Advices on outsourcing structure and corresponding SLA/invoicing arrangements
• Ensure legal compliance by monitoring and implementing applicable labour laws and regulations with respect to outsourcing, secondment, and project employees
• Complete prior and in-depth analysis (risk assessment) for any contemplated outsourcing including a description of services, expected results and a detailed evaluation of the risks for, among other things, financial, operational, legal and reputational risks
• Monitor, report and propose changes to outsourcing policy and procedures due to changes in the company’s obligations with main focus on outsourcing guidelines of regulators
• Review and amend contracts as necessitated by law, company policies and clients’ peculiar requirements
• Other duties and responsibilities as may be delegated by management

Qualifications and Experience

• Bachelor's degree in a Business Administration, Human Resources or a related field
• CIPMN, SPHRi, etc is added advantage 
• Minimum of 3-5 years experience as an Outsourcing Officer. 
• Experience in general outsourcing and vendor risk management
• Experience managing payroll for client businesses
• Experience reviewing and discussing service level agreements with clients
• Experience managing large number of staff for multiple businesses at different locations
• Experience designing and executing performance appraisals
• Excellent time management skills and the ability to work both independently and on a team
• Good knowledge of trends, best practices, regulatory changes, and new technologies in HR, talent management, and labour law
• Excellent oral and written communication skills