Client Service Officer / Front Desk Officer at Ascentech Services Limited

Job Description

• We are seeking a dedicated and professional Client Service Officer / Front Desk Representative to join our team.
• The ideal candidate will be the first point of contact for clients, ensuring excellent service delivery while efficiently managing administrative tasks.

Work Schedule:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 2:00 PM

Responsibilities

• Welcome and attend to clients promptly, creating a friendly and professional atmosphere.
• Manage appointment booking and maintain accurate schedules for clients and practitioners.
• Respond to client inquiries and concerns via phone, email, and social media platforms in a timely and courteous manner.
• Prepare and present reports related to client interactions, appointments, and other front desk activities.
• Maintain a well-organized and presentable reception area.
• Assist in coordinating with other departments to ensure seamless service delivery.
• Uphold confidentiality and professionalism in handling sensitive client information.

Qualifications

• Minimum of 4 years of experience in a similar role.
• Proficiency in appointment scheduling and report preparation.
• Excellent communication and interpersonal skills.
• Ability to effectively engage with clients through phone and social media platforms.
• Prior experience in a healthcare, clinic, or hospital setting is an added advantage.
• Strong organizational skills with attention to detail.
• Ability to multitask and work under minimal supervision.