Client Service Officer (Educational Consultancy) at Dunn & Braxton

Job Description

• The Client Service Officer will be responsible for collaborating with the relevant teams to better address client needs, providing regular updates to higher management, and upselling company products where possible.
• Also, s/he will be responsible for identifying new business opportunities through client referrals.
• The ideal candidate for this role must be committed to helping clients and have the ability to work well under pressure with excellent communication, problem-solving, and customer service skills.

Responsibilities:

• Manage large amounts of incoming phone calls and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle client’s complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
• Keep records of client’s interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers

Requirements

• Minimum of OND in a relevant field.
• 2 years working experience as a Customer Service Officer or a relevant role.
• Excellent written and verbal communication skills.
• Proficiency in CRM Software.
• Excellent customer-oriented approach.
• Attention to details.
• Discrete and diplomatic, with a strong ability to manage confidentiality.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft office.