Client Service Manager at Oaklands & Johnson Limited

Job Description

• We are looking for an experienced Client Service and Growth Manager to oversee the relationships with a portfolio of our clients.
• This person should have the ability to create strong long-term relationships, advocate for our client's success, coordinate cross functionally with internal teams and discover mutually beneficial new business opportunities with existing and potential customers.
• If you like working with people, using technology to solve business problems,experience managing clients and you are passionate about the agency world; we want to meet you.

Job Responsibilities

• Be the trusted advisor and advocate for a portfolio of clients.
• Engage clients actively with regular strategy calls to derive maximum value from their investment in our agency.
• Reach out to prospects via email, phone and Linkedln to educate them on our agency's services and sourcing new sales opportunities through inbound lead follow-up.
• Qualify prospects too determine whether or not they are good fit.
• Close sales and achieve quarterly quotas.
• Learn our offerings inside and out and be able to reference key case study examples to good fit prospects.
• Collaborate with other internal teams to ensure adoption and successful renewal.
• Monitor client health and build associated risk mitigation plans.
• Resolve client inquiries by aligning them with the right resources.
• Serve as the lead point of contact for all client account management matters.
• Negotiate contracts and close agreements.
• Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors.
• Assist with challenging client requests or issue escalations as needed.
• Establishing positioning, identify target audiences and develop marketing plans with specific objectives across different channels and segments.
• Analyse customer insights, customer trends, effectiveness of campaigns and marketing best practices to build successful strategies and optimize growth for managed brands.
• Lead the development and execution of marketing programs from start to finish, leveraging internal support and driving collaboration.
• Working in partnership with the ATL, BTL and Digital team, developing creative direction and experiential engagement ideas to meet clients objectives.
• Evaluate competitive landscape of company's competitors to monitor strength, weaknesses and opportunities.
• Communicate with teams on scheduling of projects.
• Work with Leaders across all departments in providing marketing support as needed in the execution of their duties.

Requirements

• Candidates should possess a Bachelor's Degree, Master's Degree qualification with a minimum of 2 years work experience.

Remuneration
N180,000 - N250,000 monthly.