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  • Posted: Nov 25, 2022
    Deadline: Dec 23, 2022
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  • We are a team of professionals with a combined experience of over 50 years, dedicated to helping our clients advance their cause.
    Read more about this company

     

    Client Service Executive (Luxury Home & Furniture)

    Job Summary

    • Our client needs an experienced Client Support Service Executive to collaborate with both external customers and internal teams to deliver an excellent customer service experience.
    • The role will act as the first point of call to respond to clients’ queries and resolve concerns through email, phone calls, and in-person or virtual meetings.
    • S/he is to ensure they attract new and maintain existing clients by proactively providing solutions to the clients’ needs through the company’s product offering.

    Key Responsibilities

    • Attending professionally, smartly and cheerfully to all walk-in customers, ensuring to close all sales deals.
    • Consistently ensuring all products displayed in the showroom are professionally arranged and regularly cleaned, including cleaning the interiors of the showroom. Thus, sustaining an excellent showroom ambience.
    • Establishing, maintaining and expanding the company’s customer database.
    • Servicing the needs of existing & new customers.
    • Increasing business opportunities through various routes to marketing.
    • Monitoring and operating classified equipment e.g., central music system, cctv, internet, etc.
    • Meeting set sales target.
    • Collecting customer feedback and carrying out market research and developing a robust 24hours customer service policy.
    • Attract new and existing customers to the showroom regularly by proactively providing solutions to their needs through the company’s products offering.
    • Maintaining an attractive & creative showroom presentation/display.
    • Assist the client service manager in developing business-to-customer (b2c) initiatives to exceed 85% sales target on monthly basis.
    • Assist the client service manager in developing and maintaining technologically driven sales initiative to drive sales exponentially. Ensuring the company is exceptionally active and visible in all social media channels.
    • Receiving all incoming correspondences.
    • Keep accurate records of stock both in the showroom and warehouse.
    • Ensuring prompt delivery of customer’s goods, and in perfect condition all the time.
    • Preparing quotations, proforma/sales invoice, receipts and waybill.
    • Administration & documentation of staff clock-in & staff movement Schedule.
    • Keep abreast of the company’s supplier’s list, products, data sheet, catalogues, technical information and price offerings via their websites.
    • Any other assignment that may be assigned to you by your senior colleagues.

    Key Requirements

    • A Bachelor’s Degree in Marketing, Architecture, Business Management / Admin, Social Sciences, Mass Communication or similar discipline, with a minimum grade of 2:1 or upper credit for HND graduate.
    • 2-3 years working experience in a similar industry as a sales executive or front desk officer.
    • Excellent customer service & sales skills.
    • Strong verbal & written communication skills.
    • Excellent phone and presentation skills.
    • Proficiency in Microsoft Office packages, CRM and sales software. The use of autocad, sketchup and revit is an added advantage.
    • Good negotiating, creative thinking & problem-solving skills.
    • Fast learner and passion for sales
    • Great personality.
    • Ability to work under pressure.
    • Ability to drive with a valid driver’s license.

    Salary
    N100,000 - N150,000 monthly plus other benefits.

    Method of Application

    Interested and qualified candidate should send an updated CV to: recruitment@dunnandbraxton.com.ng using the job title as the subject of the mail.

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