Client Service Executive (Luxury Home & Furniture) at Dunn & Braxton

Job Summary

• Our client needs an experienced Client Support Service Executive to collaborate with both external customers and internal teams to deliver an excellent customer service experience.
• The role will act as the first point of call to respond to clients’ queries and resolve concerns through email, phone calls, and in-person or virtual meetings.
• S/he is to ensure they attract new and maintain existing clients by proactively providing solutions to the clients’ needs through the company’s product offering.

Key Responsibilities

• Attending professionally, smartly and cheerfully to all walk-in customers, ensuring to close all sales deals.
• Consistently ensuring all products displayed in the showroom are professionally arranged and regularly cleaned, including cleaning the interiors of the showroom. Thus, sustaining an excellent showroom ambience.
• Establishing, maintaining and expanding the company’s customer database.
• Servicing the needs of existing & new customers.
• Increasing business opportunities through various routes to marketing.
• Monitoring and operating classified equipment e.g., central music system, cctv, internet, etc.
• Meeting set sales target.
• Collecting customer feedback and carrying out market research and developing a robust 24hours customer service policy.
• Attract new and existing customers to the showroom regularly by proactively providing solutions to their needs through the company’s products offering.
• Maintaining an attractive & creative showroom presentation/display.
• Assist the client service manager in developing business-to-customer (b2c) initiatives to exceed 85% sales target on monthly basis.
• Assist the client service manager in developing and maintaining technologically driven sales initiative to drive sales exponentially. Ensuring the company is exceptionally active and visible in all social media channels.
• Receiving all incoming correspondences.
• Keep accurate records of stock both in the showroom and warehouse.
• Ensuring prompt delivery of customer’s goods, and in perfect condition all the time.
• Preparing quotations, proforma/sales invoice, receipts and waybill.
• Administration & documentation of staff clock-in & staff movement Schedule.
• Keep abreast of the company’s supplier’s list, products, data sheet, catalogues, technical information and price offerings via their websites.
• Any other assignment that may be assigned to you by your senior colleagues.

Key Requirements

• A Bachelor’s Degree in Marketing, Architecture, Business Management / Admin, Social Sciences, Mass Communication or similar discipline, with a minimum grade of 2:1 or upper credit for HND graduate.
• 2-3 years working experience in a similar industry as a sales executive or front desk officer.
• Excellent customer service & sales skills.
• Strong verbal & written communication skills.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office packages, CRM and sales software. The use of autocad, sketchup and revit is an added advantage.
• Good negotiating, creative thinking & problem-solving skills.
• Fast learner and passion for sales
• Great personality.
• Ability to work under pressure.
• Ability to drive with a valid driver’s license.

Salary
N100,000 - N150,000 monthly plus other benefits.