Client Service Executive at Brand Regimen SFS Limited

Job Description

• We are looking to employ an experienced Client Service Executive in an Advertising Agency, to handle all client inquiries, concerns, and complaints in a professional manner.
• The Client Service Executive’s responsibilities include collaborating with the relevant departments to better address Client needs in a timely manner, ideate and proffer prompt solutions to Clients’ complaints, and providing regular updates to Management.
• He / She should also be able to identify new business opportunities through Client referrals.
• A Client Servicing Executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.
• He / She must be committed to helping Clients, as well as working under pressure.

Responsibilities

• Cultivating solid relationships with Clients through the provision of excellent service.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Conduct a market survey and generate a competitive analysis of current market trends of brands.
• Collaborate with team members to achieve project objectives
• Coordinate, Train, and deploy Brand Ambassadors to In-Stores, Activations, and other Projects.
• Ensuring that the correct terms of ale are entered into the client database to prevent avoidable billing issues.
• Creating a positive onboarding experience for new clients.

Requirements

• Bachelor's Degree in Business Administration / Marketing or an industry-related field.
• 2 - 5 years relevant work experience.
• Proven experience working as a Client Service Executive.
• Proficiency in Microsoft Excel & PowerPoint.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills and relationship management.