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  • Posted: Dec 6, 2022
    Deadline: Dec 19, 2022
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    As an integrated customer focused experiential marketing agency, we provide customer centric marketing solutions that position the Brands/Products/Services we prepresent for superior patronage. Our solutions/ initiatives are largely influenced by market insights, a prerequisite to all projects undertaken.
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    Client Service Executive

    Job Description

    • We are looking to employ an experienced Client Service Executive in an Advertising Agency, to handle all client inquiries, concerns, and complaints in a professional manner.
    • The Client Service Executive’s responsibilities include collaborating with the relevant departments to better address Client needs in a timely manner, ideate and proffer prompt solutions to Clients’ complaints, and providing regular updates to Management.
    • He / She should also be able to identify new business opportunities through Client referrals.
    • A Client Servicing Executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.
    • He / She must be committed to helping Clients, as well as working under pressure.

    Responsibilities

    • Cultivating solid relationships with Clients through the provision of excellent service.
    • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
    • Maintaining an accurate record of all existing and potential clients.
    • Responding to client inquiries in a timely and professional manner.
    • Conduct a market survey and generate a competitive analysis of current market trends of brands.
    • Collaborate with team members to achieve project objectives
    • Coordinate, Train, and deploy Brand Ambassadors to In-Stores, Activations, and other Projects.
    • Ensuring that the correct terms of ale are entered into the client database to prevent avoidable billing issues.
    • Creating a positive onboarding experience for new clients.

    Requirements

    • Bachelor's Degree in Business Administration / Marketing or an industry-related field.
    • 2 - 5 years relevant work experience.
    • Proven experience working as a Client Service Executive.
    • Proficiency in Microsoft Excel & PowerPoint.
    • The ability to work efficiently under pressure.
    • Excellent organizational and time management skills.
    • Strong analytical and problem-solving skills.
    • Effective communication skills.
    • Exceptional customer service skills and relationship management.

    Method of Application

    Send an email to: hr@brandregimensfs.com using the Job Title as the subject of the email.

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