Client Relationship Officer at PricewaterhouseCoopers (PwC)

Job ID: 210907WD
Service: Internal Firm Services
Specialism: IFS - Operations
Line of Service: Internal Firm Services
Management Level: Associate

Job Description & Summary

• A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees.
• You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
• Our team is responsible for ensuring smooth operation of day to day activities at PwC. As part of the team, you will be assisting with record keeping, billing, distribution, logistics and financial planning.
• To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework.
• It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
• As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
  • Attend to visitors entering the building. Provide direction and alert staff when someone is there to meet or visit them
  • Answer all client questions and incoming calls.
  • Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested
  • Manage the building log of who is entering and exiting the building
  • Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup

Educational and Experience Requirement

• First Degree in any discipline with minimum of Second-Class Division.
• Experience: Minimum of 2-year experience on the same role

Required Skills and Competencies includes:

• Excellent Customer Service ability.
• Possess logical thinking innovative Skills.
• Excellent communication Skills.
• Excellent report writing and presentation skills.
• Has strong multitasking, attention to details and organizational skills.
• Possesses the willingness to learn and embrace change and to adapt new work techniques
• Proficient in the use of Microsoft office suites.

Travel Requirements:

• Up to 20%