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  • Posted: Aug 31, 2021
    Deadline: Sep 30, 2021
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  • The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light,...
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    Client Experience Strategist

    Job Responsibilities

    • Use feedback to develop an in-depth understanding of customers.
    • Implement a system to help you collect feedback, analyze it, and act on it regularly.
    • Reduce friction and solve your customers' specific problems and unique challenges.
    • Make listening to customers a top priority across the business.
    • Develop customer needs and use cases throughout a customer journey.
    • Translate customer needs into business requirements.
    • Serve as an advocate and champion for the customer-centric, research, & design cultures to stakeholders with little experience partnering in human-centered design.
    • Develop client strategic insights via client research techniques: quantitative, qualitative
    • Lead teams in developing business and customer cases to help drive experience improvement.
    • Understand and interpret customer experience measurements.
    • Develop operational plans to deliver great customer experiences.
    • Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners.
    • Develop client strategic insights via client research techniques: quantitative, qualitative,
    • Have experience with leading facilitated sessions in customer journey mapping and service blueprinting.
    • Create effective communications across multiple internal channels to increase the ability to change the customer experience.
    • Develop views of both present and future customer journeys through quality research.
    • Lead projects that enhance the client’s understanding of the customer.
    • Serve as customer advocate during new product launches and service upgrades.

    Job Qualifications

    • Bachelor's Degree.
    • Minimum of 4 years experience working in similar competency.

    Method of Application

    Send your application to [email protected]

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Concept Group Back To Home
Average Salary at Concept Group
₦ 140K from 9 employees
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