Latest Jobs at Concept Group

Job Responsibilities

• Use feedback to develop an in-depth understanding of customers.
• Implement a system to help you collect feedback, analyze it, and act on it regularly.
• Reduce friction and solve your customers' specific problems and unique challenges.
• Make listening to customers a top priority across the business.
• Develop customer needs and use cases throughout a customer journey.
• Translate customer needs into business requirements.
• Serve as an advocate and champion for the customer-centric, research, & design cultures to stakeholders with little experience partnering in human-centered design.
• Develop client strategic insights via client research techniques: quantitative, qualitative
• Lead teams in developing business and customer cases to help drive experience improvement.
• Understand and interpret customer experience measurements.
• Develop operational plans to deliver great customer experiences.
• Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners.
• Develop client strategic insights via client research techniques: quantitative, qualitative,
• Have experience with leading facilitated sessions in customer journey mapping and service blueprinting.
• Create effective communications across multiple internal channels to increase the ability to change the customer experience.
• Develop views of both present and future customer journeys through quality research.
• Lead projects that enhance the client’s understanding of the customer.
• Serve as customer advocate during new product launches and service upgrades.

Job Qualifications

• Bachelor's Degree.
• Minimum of 4 years experience working in similar competency.

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Overview

• The role of the Product Performance Analyst encompasses analyzing product performance, defining success metrics, and inform future product and marketing strategies.

Responsibilities

• Analyzing and delivering key product analytics data that uncover actionable insights to drive new product discovery and product optimization
• Create and manage data dashboards to ensure the product team and leadership has visibility into product performance
• Identifying areas of improvement and concerns in products strategies and provide appropriate action plans
• Aiding in the development of strategies that will improve product performance and contingency plans to deal with emergencies
• Developing and optimizing product models to ensure continuous effective administration of product structure
• The primary point of contact for the product sales and marketing department is to determine product-market tactics that market performance
• Monitoring the effectiveness of products against guiding goals; assure strict adherence to product-to-market lifecycle management.
• Aid resolution of all complaints as it relates to the product.

Requirements

• B.Sc Degree in Economics, Business Management, or other Management Science courses.
• 3 years of work experience in Product Analytics and experience in Product design.

Skills:

• Exceptional organizational skills.
• Excellent numeracy savvy.
• Great creative, visionary, and critical thinking skills.
• Strong Analytical, communication & strategic thinking skills.
• Strong organization and follow-up skills.

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Location: Yaba, Lagos

Duties & Responsibilities

• Plan and oversee the execution of all aspects of our digital marketing department including our SEO/SEM, Marketing database, email and display advertising campaigns.
• Measure, report and evaluate all relevant metrics (performance, website traffic, service quotas, target audience psychographics, behavioural patterns as well as customer engagement and retention) of all digital marketing campaigns, and assess against goals (ROI and KPIs).
• Identify the latest trends, insights and technologies affecting our industry to optimize spend and performance
• Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
• Brainstorm and implement new and creative growth strategies, providing thought leadership and perspective for adoption where appropriate
• Coordinate with advertising and media experts to improve marketing results.
• Collaborate with internal teams to create landing pages and optimize user experience
• Develop and monitor campaign budgets.
• Prepare accurate reports on the marketing campaign’s overall performance.
• Assist with overseeing and managing all contests, giveaways, and other digital projects.

Job Requirements

• Bachelor's / Master’s Degree in Marketing or relevant field.
• A minimum of 3 years experience in a digital marketing or advertising position.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, best practices, website analytics tools, social media and/or display advertising campaigns
• In-depth knowledge of various social media platforms, best practices, and website analytics.
• A solid understanding of HTML, CSS, and JavaScript is required.
• Experience in setting up and optimizing Google Ad words campaigns
• Working knowledge of HTML, CSS, and JavaScript is required
• Highly creative with excellent analytical abilities.
• Outstanding communication and interpersonal skills.
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends, technologies and best practices in online/digital marketing.

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Duties and Responsibilities

• Provide first level advice and support to managers on all matters relating to employees in the branch
• Respond to employee HR related requests, attend to employee complaints and work to resolve conflicts in the branch
• Participate and take notes at investigation and disciplinary hearings when necessary
• Provide advice and guidance on employee leave benefits & entitlement such as maternity, paternity, annual etc.
• Work with the HR Admin team in the head office to manage employee benefits such as staff loan, lease, welfare incentives, professional subscriptions, etc.
• Administer employee HMO plans, update employees with the required information and resolve queries resulting from the use of HMO
• Keep up to date with changes and developments in Human Resources policies, best practice and employment law.
• Prepare new hire paperwork, collate information from employees & update employee files
• Provide onboarding materials to new hires upon resumption
• Manage the HR module of ERP for the branch
• Ensure personnel files are in place for each employee and effectively maintained
• Keep track of all HR transactions including salary payment, travel allowances, employee awards, statutory payments
• Keep track of employee absences and provide reports on headcount and absence
• Collaborate with the L&D team in the head office to carry out L&D activities when necessary
• Manage the physical onboarding of staff in the branch Performance Management:
• Work with the Performance Management team in the head office to manage quarterly performance appraisals within the branch
• Supports the Performance Management team in collating data needed to prepare salary, commission, productivity pay and performance bonus for the sales team in the branch.
• Assist with interview scheduling activities for the branch.
• Complete any other duties and responsibilities when requested, which are commensurate with this role.

Qualifications

• Bachelor’s Degree in Human Resources Management or relevant field.
• Minimum of 2 years relevant experience in human resources management
• Complete understanding of HR functions and best practices
• Demonstrated commitment to teamwork through own actions, with a proactive, enthusiastic and innovative approach to work.
• A high level of attention to detail and the ability to prioritize effectively.