Claims Coordinator at Deloitte

Job Summary

Our client, one of the leading Insurance Brokers in Nigeria, is actively looking for a highly qualified candidate to join their team. We currently have an opening for the position of Claims Coordinator

The ideal candidate will be charged with the responsibility of coordinating the claims activities of the Company. Specifically, he/she will oversee claims handled by the Company, with a particular focus on major, complex, and important claims. Set up the office of the Claims Coordinator, with its immediate and long-term goals and objectives in the Company. He/she will be responsible for developing and implementing the company’s claims service delivery strategy.

Core Responsibilities

• Provide oversight for the internal adjustments of all major, complex, or important claims (in conjunction with, and for the particular account handling Unit concerned).
• Review in detail the reports of Adjusters, Engineers, etc. and make appropriate recommendations to management and the handling unit.
• Undertake a detailed review of claims adjustments and settlement offers received from insurers and adjusters vis a vis his (Claims Coordinator’s) internal adjustment to ascertain equity and fairness for the client.
• Monitor the progress of claims and follow through to settlement.
• Set up and administer a digitalized claim monitoring and tracking system to be used internally and externally.
• Ensure the customer receives excellent customer experience on every claim, in keeping with the company Vision.
• Red-flag any claim requiring red-flagging under the Company’s laid down Claims Red Flag Protocol, keeping the client fully and timely in the loop to manage their expectations.
• Review files of settled claims (that qualify for his/her review), to ascertain that the handling and processing conformed to agreed standards to the reasonable satisfaction of clients.
• Construct Case Studies of all major and complex claims processed and settled for clients as well as claims declined, giving full details in the case of declinature

Requirements

• Minimum of Bachelor’s Degree in Social Science, Arts, Law or any related field.
• Minimum of 7 years cognate experience from a reputable Insurance broking firm.
• Associate membership of the CIIN Nigeria or CII London will be an added advantage
• Practical demonstration of ability to lead engagements and client relationship management is desirable.
• Good knowledge and experience in major classes of insurance and products