Chief Operations Officer at Velvot

Job Summary

• The Chief Operation Officer will serve as the primary operational expert responsible for streamlining workflows, improving inter-departmental collaboration, and ensuring the smooth, efficient execution of core business processes across IT, Marketing, Sales, Admin and Finance.
• This role requires a strong background in IT and process methodology to implement technological and procedural changes that increase productivity and profitability.

Key Responsibilities
Process Optimization and Compliance:

• Workflow Streamlining: Analyze, map, and redesign core business processes (e.g., Lead-to-Opportunity, Quote-to-Cash, Procure-to-Pay) to eliminate bottlenecks and optimize efficiency across all departments.
• System Integration: Work with department heads and the IT team to ensure CRM, ERP, and Marketing Automation tools are properly integrated and configured to support efficient, measurable workflows.
• Best Practice Implementation: Implement and enforce operational best practices and process frameworks ( Lean, Six Sigma, ITIL) company-wide to standardize delivery and quality.
• Compliance & Risk: Ensure operational procedures adhere to internal policies and relevant regulatory requirements, mitigating operational risks.

Cross-Functional Management and Reporting:

• KPI Tracking: Define, monitor, and report on key operational performance indicators (KPIs) relevant to Sales, Marketing, IT, and Finance, providing actionable insights to department managers.
• Resource Allocation: Monitor resource utilization across key projects and operational activities, making recommendations to the CEO regarding technology, and budgetary adjustments.
• Operational Budget: Manage and forecast the operations department budget and contribute to expense control initiatives across the organization.
• IT Infrastructure Alignment (Leveraging Core Experience)
• System Reliability: Serve as the internal client liaison with the IT department, ensuring infrastructure and system stability meet the needs of Sales, Marketing, and Finance end-users.
• IT Change Management: Oversee the operational deployment and adoption of new business software or technology upgrades, ensuring minimal disruption and maximum user adoption.

Strategic Partnerships:

• Manage and strengthen relationships with technology partners (Microsoft, AWS, Amazon, Cisco, Sophos, HP).
• Ensure partner programmes and certifications are maintained and leveraged for business growth.
• Assess and oversee partnerships and vendors in the technological space.

Financial & Risk Management:

• Implement risk management frameworks for data security and regulatory compliance.
• Negotiate agreements and contracts to get the best deal possible for the company.

Person's Specification

• HND / BSc in Business Administration or related field
• 4 years of experience in Strategy/Operations.