Chief Operations Officer (Business Process Outsourcing) at Qualis Business Support Services Ltd

Job Summary

• Threy urgently need a Chief Operations Officer (Business Process Outsourcing).
• This role ensures the seamless delivery of outsourcing services—manpower, infrastructure, and technology—to client organizations.

Responsibilities 
Strategic Leadership:

• Develop and execute operational strategies that support the company’s growth and profitability goals.
• Collaborate with the CEO and executive team to shape long-term business plans.

Service Delivery & Operations:

• Oversee all outsourcing operations, including manpower deployment, infrastructure management, and technology implementation.
• Ensure consistent delivery of high-quality services that meet or exceed client expectations.

Process Optimization:

• Drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies.
• Implement automation and digital tools to enhance efficiency and reduce costs.

Financial Oversight:

• Manage operational budgets, forecasts, and cost-control measures.
• Monitor key financial metrics and ensure profitability of service lines.

Compliance & Risk Management:

• Ensure adherence to industry standards, legal regulations, and client-specific compliance requirements.
• Mitigate operational risks through robust governance and controls.

Client & Stakeholder Engagement:

• Maintain strong relationships with key clients, ensuring satisfaction and retention.
• Represent operations in client meetings, contract negotiations, and performance reviews.

Talent & Culture:

• Lead and develop high-performing teams across operations, technology, and support functions.
• Foster a culture of accountability, innovation, and excellence.

Requirements

• Degree in Business Administration, Operations Management, Engineering, or a related field. (MBA or equivalent) preferred.
• At least 15 years of progressive leadership experience in operations, preferably within the outsourcing, BPO, or shared services industry.
• Proven track record of managing large-scale service delivery teams and infrastructure projects.
• Experience in digital transformation, automation, and technology integration in business processes.
• Strong background in client relationship management and service-level agreements (SLAs).