Chief Operating Officer at People Capacity Management

Job Description

• Develop, implement, and monitor execution of operating policies, performance reporting systems and procedures to ensure efficiency, and productivity as well as to ensure adaptability to changing business needs.
• Ensuring departmental collaborations and leading functional teams that are highly responsive and productive.
• Facilitate creation and execution of operational performance and growth by working with key leaders and internal stakeholders to drive operational excellence in all aspects of the business.
• Managing relationships with external stakeholders such as partners and vendors.
• Set realistic goals and break it down into smaller manageable milestones to effectively track performance.
• Regularly review the operating procedures and create centralized best practices within the business to ensure uniform processes throughout the company.
• Put in structures that encourage rapid product innovation and development and ensure that products stay competitive within the industry.
• Ensuring that a positive work environment with an excellent work culture is in place. This will further foster employee engagement

Job Specification

• Minimum of 8-10 year’s experience(3 of it in the  Fintech space doing operations)
• Excellent communication skills
• Looks professional and presentable.
• Should be highly knowledgeable about the Fintech space.
• Excellent customer service, administration, sales and marketing skills