Chief of Staff at Ntel Nigeria

Job Description

• Oversee strategic business initiatives from inception to completion across all departments.
• Develop action plans for the dissemination of accurate information across the organisation.
• Communicate with the CEO in decision-making, program management and initiative implementation.
• Review and execute improvements to the organisational structure whilst providing solutions to existing gaps in the business structure.
• Ensuring processes, policies, and goals align with the organisation’s strategic direction.
• Improve current processes and optimize the organisation’s procedures for efficiency and productivity.
• Develop and implement operational strategies that support the organisation’s long-term objectives while responding to the dynamic telecommunications landscape in Nigeria.
• Provide senior leadership with insight and analysis of the organisation’s operations.
• Collaborate with the CEO and Executive Management to develop and implement business strategies, operational plans, and performance metrics that drive the organisation’s growth objectives.
• Oversee and drive the execution of strategic initiatives till completion.
• Assist with risk assessment of new initiatives and business decisions.
• Identify operational risks and develop mitigation strategies to ensure business continuity and compliance with health, safety, regulatory standards and best obtainable practices.
• Assist with the planning, coordination and leading meetings and workshops.
• Build, lead, and mentor high-performing teams within all departments, fostering a culture of accountability, collaboration, and continuous improvement.
• Establish and track key operational KPIs, using data to drive informed decision-making and continuous operational enhancements.
• Collaboration with departmental leads to implement, monitor and ensure substantial progress of plans and goals.
• Tracking & management of CEO Objectivesand establish reporting mechanism for reporting & risk mitigation.
• Serve as liason between the staff and the CEO regarding the business climate, employees’ well-being, project updates, proposal and planning.
• Serve as a key liaison between operations and the CEO, Board, and external stakeholders, provide transparent and timely updates on operational performance and challenges.
• Identify and implement process improvements to enhance operational efficiency and reduce operational costs.
• Completing special projects and initiatives with skillful oversight and support.
• Oversee daily operations in collaboration with departmental leads and perform administrative when required.
• Work closely with the CEO and other executive team members to align operational initiatives with financial and technological strategies.
• Serve as liaison between the CEO and different teams and/or departments to ensure the cohesion towards achieving organisational objectives
• Develop communication strategy for firm-wide dissemination of information

Requirements
Education / Certification:

• First degree in Business Administration, Engineering/Telecommunications or a related field
• Masters’ degree in Business, Engineering or Management will be an added advantage
• Professional qualification from a relevant body would be an added advantage

Experience:

• Vast experience in administrative, business, legal or regulatory positions
• Spearheading a strategic planning process, resulting in a significant increase in operational efficiency across an organization or enabling a coporate restructuring process that enhanced organizational agility and employee satisfaction.
• Constructing and maintaining a secure digital archive system, enhancing information retrieval times and reporting requirements; preparing senior leadership ahead of all engagements with external stakeholder.
• Collaboratingwith a board of directors to facilitate high-impact meetings and ensuring that all actions are tracked and actioned ahead of time.
• Driving operational excellence and efficiency in a fast-paced environment.
• Pioneeringa streamlined communication workflow for internal and external correspondence.

Competencies:
Knowledge:

• Solid knowledge of corporate regulatory framework of the telecommunications industry.
• Management & Business Acumen

Skills:

• Fluent in English
• Analytical skills
• Critical thinking skills
• Excellent Leadership skills
• Negotition skills
• Great People skills
• Schedule coordination
• Excellent communication skills
• Stakeholder management skills
• Computer & Information Technology
• Problem solving & Decision making skills
• Strategy formulation and implementation
• Organisational & Time management skills
• Interpersonal skills, with the ability to lead cross-functional teams effectively.

Behavioural:

• Result oriented
• Creative, innovative and adaptable
• Ability to perform efficiently in high-pressure environments.