Chief Executive Officer at Workforce Group

Purpose / Role

• To lead the organization and continuously enhance its value. Provide direction and leadership to the team to execute and achieve the growth and profitability plans.

Key Aims and Objectives

• The role is responsible for leading the organizational growth and profitability and continuously enhance value of the enterprise.
• The role is expected to deliver company’s revenues and profits as per the agreed AOP in line with the growth plan.
• Another key objective of the role is to ensure organization health and engagement are also achieved along with the profitability goals.

Roles & Responsibilities
Revenue, Growth, and Profitability:

• Builds the annual operating plan (AOP) in line with the long-term growth goals.
• Understands key segments the organization operates in and creates plan for each segment and its revenue drivers to maximize revenue and profitability. 
• Understands key cost drivers, benchmarks, and achieves control/ budget thresholds in line with the AOP. 
• Leverages existing customer relationships to target higher wallet share. Acquires new customers to achieve growth in revenue leveraging existing infrastructure.

Operations:

• Ensures operations are run smoothly, efficiently and in-line with customer expectations. Creates, tracks, and improves operation metrics.
• Drives process improvement to enhance productivity, achieve efficiencies and reduce costs / wastage. Leverages existing infrastructure and team to deliver and manage more volume.
• Builds benchmarks, controls, and reduces cost of operations.

Business Development and Customer Service:

• Builds the customer acquisition strategy and leads the business development to acquire new customers in line with the revenue growth requirements and AOP.
• Drives the customer service to deliver high level of customer satisfaction. Builds plans for revenue growth from existing customers.
• Reviews and analyses the profitability and potential of the services portfolio. Drives commercial decisions on addition or deletion of services. 

Leadership, Culture, Team Management, and Human Resources:

• Provides Leadership and leads by example.
• Builds a high performance, and high engagement culture. Creates pipeline of Leaders and Managers by driving continuous learning & development and mentoring.
• Creates organization health goals and drives the team to achieve them.

Finance, Control, and Governance:

• Supervises the function to ensure control and performance in line with the AOP. Builds rhythm for regular audits, process improvements, and cost control. 
• Ensures all reporting and data presentation meets the standards required across target audience i.e., Board of Directors, Group Management Committee (Mancom), etc.
• Ensure legal and regulatory compliance in respect of all operational aspects of the business. (Organization, Federal, State, Local authorities, etc.).

   Experience, Education, Knowledge, Skills, and Attitude

• Prior experience of leading as a CEO/ General Manager with experience of managing multiple functional teams. Experience of working in the Logistics industry essential. Overall experience of 15 - 20 years. Ideal age 45 years.
• Management Graduate 
• Experience of managing Profit & Loss (P&L) and delivering revenue growth and profitability.
• Significant experience of leading, building, and managing teams. Experience of engaging and motivating people.
• Experience of managing all stakeholders.
• Deep knowledge of Logistics operations, industry rules & regulations, relevant government authorities, and Nigeria way of working.
• High level networker and ability to leverage partnerships/ assets for better customer service.
• Mature, high EQ, and strong commercial judgment
• Strategic thought process combined with execution ability.
• Excellent communication skills (both verbal and written)
• Structured approach, problem solving ability and analytical skills  
• Positive, strong work ethics, and ability to prioritize.