We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
Read more about this company
The ideal candidate will play an important role in ensuring that payments made by customers or businesses are processed correctly and in a timely manner. The ideal role holder may also be tasked with resolving any issues that arise with these transactions processing and availability of the channels, such as errors or other problems.
Job Responsibilities:
Responsible for the availability, stability, reliability, and operation of card payment systems by monitoring, supporting, and optimizing production systems and services
Take overall responsibility for investigation and resolution of system downtime affecting the channels and card payment applications
Provide technical support in identifying, investigating and resolving transaction-related issues
Proactive monitoring of processes and transactions leading to the identification of potential glitches
Ensure payment channels has a stable connection with the service providers/switching partners and provide quick response to any channel related issue.
Work closely with the Operations team to suggest and recommend new initiatives that could
improve customers experience with the usage of our mobile application and payment system.
Track issues and work with component teams for timely resolution of downtimes on any of the channels
Ability to analyze and interpret application logs and resolve identified issues
Taking up technical engagement with switching partners - Interswitch, NIBSS, UPSL, etc for prompt resolution of issues.
Job Requirement:
Minimum of a Bachelor’s degree in Computer Science or any related field, or equivalent experience.
At least three (3) years of related experience is required.
Experienced in supporting and managing financial (cards) transactions processing system
Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
Strong work ethic and service mentality with the ability to manage multiple tasks.
Advanced proficiency in problem-solving, ability to investigate and address application issues
Effective use of database querying languages and tools to develop queries/reports and analyze business process data is an added advantage.
Gmail
Yahoomail