Care Coordinator (Must be a Doctor) at Sigma Consult

Salary: ₦400,000 - ₦600,000 

Objective:

The Care Coordinator will oversee and streamline patient care processes, ensuring smooth operations and communication between healthcare providers. The role involves facilitating interdepartmental coordination, managing medical staff schedules, and providing clinical oversight to improve patient outcomes.

Key Responsibilities:

Clinical Coordination:

• Develop and maintain Standard Operating Procedures (SOPs) for common cases seen across all units, ensuring regular updates and adherence.
• Track and monitor departmental risk management meetings, compile reports, and identify risks that need medical intervention or administrative action.
• Collaborate with the OPD team to coordinate telemedicine services, ensuring efficient patient care.
• Coordinate Medical Officers' training schedules and facilitate monthly hospital-wide rounds.
• Conduct daily ward rounds, identifying and escalating critical or complex issues related to patients, their families, or other clinical staff to Consultants, CMAC, or CMO.
• Facilitate Multi-Disciplinary Team (MDT) meetings and patient education sessions when required.
• Provide emergency support in the absence of medical officers during patient surges, ensuring proper patient care and managing assigned cases.
• Monitor and track Medical Officers’ compliance with ISBAR protocols on a daily and weekly basis.

Quality and Risk Management:

• Attend weekly quality and risk management meetings and take action on quality gaps identified in clinical processes.
• Process requests for coroner’s cases (when applicable), ensuring compliance with SOPs for coroner’s autopsy handling.
• Ensure continuous improvement in patient care processes by identifying and addressing issues in coordination and communication across departments.

Administrative Duties:

• Act as a liaison between patients, physicians, nurses, and other healthcare professionals to ensure seamless patient care delivery.
• Complete any other tasks assigned by the Hospital Administrator.

Job Requirements:

Education & Qualifications:

• Medical degree (MBBS or equivalent).
• Full registration with the Medical and Dental Council of Nigeria (MDCN) and an active practice license.

Skills & Competencies:

• Strong interpersonal and communication skills, with the ability to work effectively with diverse teams.
• Ability to manage complex and multiple cases simultaneously while maintaining high-quality care.
• Proficiency in using electronic medical records (EMR) and hospital management systems (training will be provided).
• Strong problem-solving skills with attention to detail in clinical processes.
• Ability to work under pressure and handle emergencies calmly and efficiently.

Benefits:

• Health Insurance
• Annual Performance Bonus
• Pension Scheme
• Training and Development Programs
• Paid Time Off (PTO)
• Career Advancement Opportunities