Card Transactions Monitoring & Support Specialist at PalmPay

Job Responsibilities:
Responsible for monitoring the availability, stability, reliability, and operation of card payment
systems by supporting, and optimizing production systems and services
Take overall responsibility for the investigation and resolution of system downtime affecting the
channels and card payment applications
Provide technical support in identifying, investigating, and resolving transaction-related issues
Proactive monitoring of processes and transactions leading to the identification of potential glitches
Responsible for data analysis and problem analysis of payment channels with the use of
applications such as cloud base monitoring tools, Grafana, Postman
Escalate unresolved incidents to Operations, IT, external partners, and aggregators to ensure
prompt resolution.
Ability to analyze and interpret application logs and resolve identified issues
Taking up technical engagement with switching partner – Interswitch for prompt resolution of
issues.

Job Requirement:

• Minimum of a Bachelor’s degree in Computer Science, Engineering or any related field, or its equivalent
• At least three (3) years of related experience required.
• Good knowledge of payment system integration
• Advanced proficiency in problem-solving, ability to investigate and address financial (cards) transactions related issues
• Demonstrated knowledge of different card transaction processing systems
• Experienced in supporting and managing financial (cards) transactions processing system
• Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
• Strong work ethic and service mentality with the ability to manage multiple tasks.
• intermediate knowledge of ISO 8583 messaging
• Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel