Card Operations Manager at Opay Nigeria

Job Summary

• The Card Operations manager is responsible for managing the card related operations payment processing, operations policies and procedures as well as recommend required changes to increase card efficiency.

Job Duties

• Responsible for ensuring card operations are functioning optimally and managing relationships with internal and external stakeholders.
• Participate in the review and recommendation of card operations systems and procedures and also, coordinating general Operations
• Manage the card operations activities by planning and scheduling departmental activities and workload and coordinating with related departments to ensure that operational schedules are met.
• Lead and implement operational support strategy for card holders.
• Handle all card payment reconciliations and settlements.
• Relationship Management with card vendors and processors.
• Research and analysis of competitors
• Escalations of downtime on card transaction spend
• Resolution of customer card complaints channeled from corporate partners.
• Responsible for all - round card management operations.

Job Requirements

• Minimum of a B.Sc from a renowned tertiary institution.
• 5 - 7 years’ experience working as a Card Operations Specialist / Manager in the top Commercial Banks.
• Card Management experience
• Passion for conceiving, creating and designing useful, innovative products.
• Proven ability to influence cross-functional teams.