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  • Posted: Aug 2, 2021
    Deadline: Aug 30, 2021
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  • Eagle HMO is one of the leading HMOs in Nigeria. You can count on us for affordable & flexible health plans.

     

    Call Centre Nurse

    • Receive calls from members or employer groups and providers and prospective clients.
    • To receive calls from providers and have first call resolution on pre-authorization queries for limited and straightforward cases or route the query to the correct department for call resolution.
    • To receive and resolve all member-related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution.
    • To receive calls from prospective clients and re-route the calls to the appropriate department.
    • To log inquiries for all calls relating to registered providers, Clients, and members.
    • To follow up on specific cases as distributed by the manager to ensure a value-added service offering.
    • To adhere to the organizational values.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@eaglehmo.com using the position as subject of email.

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