Customer Service Representative - Ikeja at Whip Smart Service Providers Limited

Location:  Adeniyi Jones Ikeja, Lagos
Employment Type: Full-Time
Salary: ₦100,000 - 120,000
Preferred Age: 22–30 years

Working Schedule

• Working Days: Monday – Saturday
• Working Hours: 7:30 AM – 5:00 PM
• Saturday: 9:00 AM – 3:00 PM

Job Summary

We are seeking a smart, customer-focused, and proactive Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing exceptional service by responding to inquiries, resolving complaints, processing orders, and ensuring a positive customer experience while supporting the company's sales and operational goals.

Key Responsibilities

• Serve as the first point of contact for customer inquiries and complaints, responding professionally and courteously.
• Resolve customer concerns promptly while ensuring a high level of customer satisfaction.
• Develop a thorough understanding of the company's products and provide accurate information to customers.
• Assist customers with order processing, shipment tracking, returns, and exchanges.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Provide basic support to customers, troubleshoot simple issues, and escalate complex matters where necessary.
• Collaborate with other departments to resolve customer issues and improve service delivery.
• Monitor customer feedback and identify trends to recommend process improvements.
• Build and maintain strong customer relationships that promote customer loyalty.
• Follow established communication procedures, company policies, and service standards while maintaining a positive brand image.
• Prepare and submit daily, weekly, or monthly reports as required.
• Identify opportunities to upsell products and close sales where appropriate.

Requirements

• Minimum qualification of SSCE or OND.
• Previous experience in customer service, sales, or a related role is an added advantage.
• Good command of spoken and written English.
• Basic computer proficiency.
• Ability to multitask and work effectively in a fast-paced environment.

Core Competencies

• Excellent communication and interpersonal skills
• Strong customer service skills
• Good personal presentation and professionalism
• Creativity and initiative
• Teamwork and collaboration
• Time management and organizational skills
• Problem-solving ability
• Attention to detail
• Conflict resolution skills
• Sales closing and upselling skills
• Ability to work under pressure

Salary

₦100,000 per month

Note: Only shortlisted candidates will be contacted.