Call Centre Agent at Quest Employment

Responsibilities

• Managing large amounts of inbound and outbound calls promptly.
• Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.

Requirements

• Candidates should possess a Bachelor's Degree / HND
• A minimum of 2 years experience in a call center or customer service environment
• Applicants must have a good understanding of English languages.
• Must be able to read, speak and write English Language fluently.
• Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
• Proficient in the usage of Microsoft packages.
• Knowledge of customer service telephony and technology.
• Good data entry and typing skills.
• Excellent communication and problem–solving skills.
• Ability to understand individual differences.
• Proficiency in driving Sales will be an added advantage.