Call Center Agent at Outcess Solutions Nigeria Limited

Job Description

• Answers phone and responds to customer requests.
• Upsell/Cross-sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications

Requirement

• B.sc.
• Candidate must be within the age bracket 21 - 30years
• Relevant experience (6months – 1year) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Language skills.
• Must reside in Ikeja or its environs.

SALARY: 50k