Call Center Agent at Interra Networks

Description

• The Call Center /Customer Service Representative will be part of our debt recovery team, that are responsible for making outbound calls to debtors while projecting a professional image of the company.

Responsibilities

• Making outbound calls.
• Respond to customer’s issues and concerns.
• Management and first level resolution of customer’s complaints/inquiries.
• Identify and escalate issues to supervisors.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.
• Keeping track of assigned accounts to identify outstanding debts.
• Planning course of action to recover outstanding payments.
• Keep track of assigned accounts to identify outstanding debts.
• Contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints.
• Create trust relationships with debtors when possible to avoid future issues.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.

Requirements
Minimum qualification:

• OND.

Competencies:

• Experience in working with targets and tight deadlines.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading.
• Ability to be polite and compassionate without lacking confidence.
• High school diploma is preferred.
• Excellent Typing skills.
• Multi lingua (Fluency in English, pidgin, and any of the approved native Nigerian languages).
• Proficient in the use of computer applications and systems.
• Willing to work the approved shifts for the call center.
• Proven experience as debt collector is an added advantage.

Interpersonal Competencies:

• Honesty, integrity and a team player.
• Effective communicator
• Diligence, dedication and discipline.
• Team work, proactive, self-driven, result oriented with a positive outlook.
• Critically assesses own performance and continuing self/personal development.
• Good personality, credible, comfortable in dealing with both internal and external customers.
• Committed, reliable, tolerant and determined.

Remuneration
25,000.00 + Commission on debts recovered (Monthly).