Interra Networks Ltd (Interra) - is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world - from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution.
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We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information and provide appropriate solution to complaints
Research every issue and provide accurate information
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets.
Requirements and Skills
High School Degree
Previous experience in a customer support role
Track record of over-achieving quota
Proficient in usage of Microsoft packages.
Good data entry and typing skills.
Must have good understanding of English and any of the major local Nigerian languages (Yoruba, Igbo & Hausa).
Knowledge of customer service telephony and technology.
Problem solving skills.
Strong verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Should be able to work Mondays to Sundays as need arises.
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