Call Center Agent (Enugu) at Interra Networks

Job Description

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information and provide appropriate solution to complaints
• Research every issue and provide accurate information
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets.

Requirements and Skills

• High School Degree
• Previous experience in a customer support role
• Track record of over-achieving quota
• Proficient in usage of Microsoft packages.
• Good data entry and typing skills.
• Must have good understanding of English and any of the major local Nigerian languages (Yoruba, Igbo & Hausa).
• Knowledge of customer service telephony and technology.
• Problem solving skills.
• Strong verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Should be able to work Mondays to Sundays as need arises.
• Stress tolerance.