Cafe Manager at Owens and Xley

Job Summary

• We're seeking an experienced Cafe Manager to oversee daily operations, drive sales growth, and maintain high standards of customer service and food quality.
• The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a keen eye for detail.

Responsibilities

• Hire, train, and develop a high-performing team
• Conduct performance reviews and provide feedback
• Foster a positive and inclusive work environment
• Manage daily café operations, including food preparation and service
• Maintain high standards of food quality, presentation, and safety
• Ensure compliance with health and safety regulations
• Develop and implement strategies to drive sales growth
• Collaborate with the marketing team to promote the café
• Analyze sales data to identify trends and opportunities
• Ensure excellent customer service and resolve complaints
• Foster strong relationships with customers and stakeholders

Requirements

• Education: Bachelor's Degree in Hospitality Management or related field
• Experience: 6+ years of experience in café or hospitality management
• Culinary Experience/Training: Culinary training or experience is highly desirable
• Certifications: Relevant certifications (e.g., food safety, hospitality management) are an added advantage

Skills:

• Strong leadership and team management skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and multitask
• Basic financial management and inventory control skills