Business Support/ Digital Marketer at Tati Consults

Job Summary:

We are seeking a proactive individual to join our team as a Business Support Officer. This role offers diverse responsibilities with a strong emphasis on enhancing company visibility and operational efficiency through digital services.

Key Responsibilities:

Digital Presence Management: 

•  Develop and implement strategies to enhance company visibility and engagement online.
•   Manage and optimize social media platforms and other digital channels to promote company services effectively.
•   Create compelling content, including posts, articles, and multimedia materials, to attract and inform our audience.

Customer Interaction:

•   Serve as the primary point of contact for customer inquiries and feedback.
•   Provide exceptional customer service, ensuring prompt and professional responses.
•   Resolve issues effectively to maintain high levels of customer satisfaction.

Operational Support:

•   Assist in daily operational tasks to ensure smooth functioning across departments.
•   Collaborate with internal teams and external partners to deliver quality service and support.
•   Contribute to various projects aimed at enhancing operational efficiency and company growth.

Website Maintenance:

•   Manage and update company website content to ensure it reflects current offerings and engages visitors effectively.
•   Monitor website performance and user experience, implementing improvements as needed.

Promotional Activities:

•   Represent the company at industry events, conferences, and networking opportunities.
•   Support promotional efforts to increase brand awareness and foster business relationships.

Stakeholder Engagement:

•   Cultivate positive relationships with vendors, partners, and stakeholders.
•   Facilitate communication and address inquiries or concerns to maintain productive partnerships.

Qualifications:

• Proven experience in digital marketing, social media management, or related fields.
• Strong understanding of online platforms, digital marketing strategies, and content creation.
• Excellent communication and organizational skills, with the ability to multitask and prioritize effectively.
• Bachelor’s degree in marketing, Communications, Business Administration, or a related field preferred.