Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
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Drive business impact by combining analysis of end-to-end internal business processes and suggesting optimization and improvement to enhance the customer experience
Manage all business related processes and implementation globally
Closely work with the client stakeholders on process performance insights, changes, improvements or related new process needs identified
Build and document standardized global processes based on pre-defined standards
Ensure consistency in all existing processes
Create appropriate documentation (Process, Policies, Playbooks) as required to design and implement sustainable process and business system solutions
Continuously identify opportunities for process improvement and the desired future state
Drive process optimization and promote commonality in processes and tools
Assist Operational, Quality and L&D teams with implementing improvements and solutions
Qualifications
Bachelor’s degree or equivalent professional experience
Business Process Optimization Methodologies (Six Sigma/Lean/ Green Belt Certification), ITIL or related qualifications
Advanced Analytical & Data Skills - Specifically Excel, Power BI
Proficient with various office productivity applications - Visio, Project, & PowerPoint Key Attributes and Competencies to be successful in this role
Minimum 2 years of experience in similar role or equivalent capacity
Background in Process, Quality, and Analytics
Prior experience in Customer Support or Customer Operations, with a strong understanding of delivery and process excellence
Excellent verbal and written communication skills, with the ability to interact at all levels of the organization
Strong process-oriented thinking with the ability to integrate cross-functional teams
Ability to apply critical thinking and analytical skills to identify trends in data, define problem statements clearly and accurately, and apply structured and disciplined methodologies to identify root causes and implement solutions
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