Business Process and Service Quality Officer at FiberOne Broadband

• We are currently seeking a highly motivated and detail-oriented Business Process and Service Quality Officer to join our team. In this role, you will be responsible for ensuring that our business processes are efficient, effective, and comply with industry standards. You will also be responsible for ensuring that all services provided by our company meet high quality standards, comply with all relevant laws and regulations, and exceed customer expectations.

Responsibilities:

• Develop and implement business processes that are efficient, effective, and comply with industry standards.
• Analyze business processes and identify areas for improvement.
• Collaborate with other departments to implement process improvements.
• Monitor and measure process performance to ensure that our business processes are achieving the desired outcomes.
• Develop and implement quality control processes and procedures to ensure that all services provided by our company meet high quality standards and comply with all relevant laws and regulations.
• Ensure that all services provided by our company meet high quality standards and exceed customer expectations.
• Conduct regular audits to assess the quality of our services and identify areas for improvement.
• Ensure that all services provided by our company comply with all relevant laws and regulations, including data protection laws, health and safety regulations, and industry-specific regulations.
• Maintain accurate records of process performance, quality control processes and procedures, and audit results.
• Prepare regular reports on process performance, service quality, and compliance.
• Provide support to other departments as needed to ensure that our business processes are efficient, effective, and compliant with industry standards, and that our services meet high quality standards, comply with all relevant laws and regulations, and exceed customer expectations.

Qualifications:

• Bachelor's degree in a relevant field (e.g. business administration, process improvement, quality management, compliance)
• Minimum of 2 years of experience in a business process, quality control, or compliance role, preferably in a service industry
• Excellent attention to detail and ability to identify areas for improvement
• Strong communication skills and ability to work collaboratively with other departments
• Strong analytical skills and ability to analyze and interpret data
• Ability to manage multiple projects and prioritize effectively