Business Manager at Excel and Grace Consulting

Job Description

• The Business Manager of the medical facility will be responsible for overseeing the day-to-day operations of the business side of the medical facility, ensuring that financial goals are met, operational efficiency is optimized, and compliance with healthcare regulations is maintained.
• This role requires strong management skills, a deep understanding of healthcare operations, and a passion for improving patient care services while maintaining profitability.

Key responsibilities

• Oversee the overall non clinical operations and business activities of the hospital, ensuring efficiency, profitability, and alignment with strategic goals.
• Collaborate with department heads to develop and implement business strategies, policies, and procedures that promote growth and sustainability.
• Analyze financial statements, budgets, and performance metrics to assess business performance and identify areas for improvement.
• Optimize resource allocation and streamline processes to enhance operational efficiency across departments.
• Develop business growth strategies and identify new opportunities for service expansion.
• Lead financial planning and analysis to maximize profitability.
• Establish performance metrics and benchmarks for operational efficiency.
• Maintain up-to-date knowledge of healthcare laws, insurance processes, and accreditation standards.
• Develop and implement strategies for improving patient satisfaction and enhancing the overall patient experience.
• Manage complaints, resolve issues, and ensure that quality service is delivered.
• Oversee billing, reimbursement processes, and insurance claims.
• Manage relationships with key stakeholders, including suppliers and partners, patients, and regulatory bodies.
• Drive marketing and promotional activities to increase patient volume.
• Monitor market trends and competitor activities to identify opportunities for growth and improvement.
• Develop and execute comprehensive marketing plans to promote hospital services.
• Analyze marketing performance metrics and report on campaign effectiveness to management.
• Oversee compliance with healthcare regulations and standards.
• Act as a liaison between the hospital and the Teaching Hospitalto facilitate communication and collaboration.
• Coordinate patient referrals, transfers, and consultations between the two hospitals to ensure seamless care delivery.
• Maintain relationships with medical staff, departments, and management to support joint initiatives and partnerships.

Educational Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, Finance, or related field (Required).
• Master's Degree in Healthcare Administration (MHA), Business Administration (MBA), or related field (Preferred).

Specific Skills and Experience:
Skills:

• Strong leadership and management skills.
• Excellent financial management and budgeting capabilities.
• Knowledge of healthcare regulations, laws, and accreditation standards.
• Effective communication and interpersonal skills to collaborate with physicians, staff, and patients.
• Proficiency in healthcare management software and MS Office Suite (Excel, Word, PowerPoint).
• Analytical and problem-solving abilities with attention to detail.Ability to handle multiple priorities and thrive in a fast-paced environment.

Experience:

• 5 - 7 years of experience in healthcare administration or management, with at least 2 years in a supervisory or managerial role (Required).
• Experience in budget management, financial planning, and operational oversight.
• Experience in working with healthcare compliance standards, including HIPAA and JCAHO.
• Experience in the banking sector (product development and relationship management).
• Previous experience in a hospital, medical center, or healthcare setting is strongly preferred.

Certifications and Licenses:

• Certified Healthcare Executive (CHE), Certified Medical Manager (CMM), or other relevant healthcare management certifications (Preferred).
• CPR/First Aid Certification (Required in some regions, preferred).
• Preferred gender: Female for gender balance

Results Expected:

• Achievement of hospital business goals and financial targets.
• Effective collaboration and coordination among department heads.
• Enhanced operational efficiency and cost-effectiveness.
• Positive relationships with key stakeholders.

Parameters to Measure Performance:

• Achievement of revenue and profit targets.
• Operational efficiency metrics.Stakeholder satisfaction and engagement.
• Implementation of strategic initiatives.