Jobs at Excel and Grace Consulting

Description 

• The Front Desk Officer is the first point of contact for clients and visitors to the office. This role is crucial in maintaining a positive and professional image for the company. The ideal candidate is a highly organized, personable, and tech-savvy individual with excellent communication and interpersonal skills.

Key Responsibilities
Reception Duties:

• Greet and welcome clients and visitors professionally and courteously.
• Answer and direct phone calls, taking messages as needed.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean and organized reception area.
• Schedule and manage appointments.

Client Support:

• Provide basic information about the company's properties and services.
• Assist clients with inquiries and requests.
• Follow up with clients on inquiries and appointments.

Administrative Support:

• Assist with general office administration tasks as needed.
• Prepare and maintain office records and files.
• Order office supplies.

Social Media & Content Creation:

• Manage and update company social media pages (Facebook, Instagram, LinkedIn, etc.).
• Create engaging social media content, including text, images, and videos.
• Monitor social media channels for customer inquiries and comments.
• Develop and produce short, informative videos showcasing company properties and services.

Customer Service:

• Build and maintain strong relationships with clients.
• Resolve client issues and complaints professionally and efficiently.
• Provide exceptional customer service at all times.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of experience in a customer service or reception role preferred.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong social media skills, including content creation, scheduling, and engagement.
• Experience with video creation and editing software (e.g., Adobe Premiere Pro, iMovie) is a plus.
• Excellent customer service orientation with a focus on exceeding client expectations.
• Ability to work independently and as part of a team.
• Positive and enthusiastic attitude.

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Job Description

• In this role, you will play a key role in driving the organization's business growth by acquiring new clients for our training programs, conferences, and consultancy services.
• You will work collaboratively with colleagues to develop and execute effective marketing and sales strategies, and be responsible for generating qualified leads through various channels.

Responsibilities

• Develop and implement marketing strategies to attract new clients
• Conduct market research to identify potential clients and understand their needs
• Manage and execute social media marketing campaigns
• Utilize telemarketing techniques to generate leads
• Participate in industry events and trade shows
• Develop and deliver compelling sales presentations
• Negotiate contracts and close deals
• Track and analyze marketing and sales performance data
• Report on progress towards achieving sales targets

Qualifications

• HND or Bachelor's Degree in Marketing, Business Administration, or a related field
• Minimum 3 years of experience in B2B sales and business development
• Proven success in generating leads and achieving sales targets
• Excellent communication, negotiation, and presentation skills
• Strong analytical and problem-solving skills
• Goal-oriented and self-motivated with a "can-do" attitude
• Proficiency in social media marketing and digital marketing tools
• Understanding of marketing and negotiation techniques
• Experience in the training, consultancy, or events industry a plus
• Ability to work independently and as part of a team
• Strong time management and organizational skills
• Positive attitude, energy, and a passion for success.

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Job Description

• We are seeking a dedicated and detail-oriented Compliance Officer to join our medical facility's compliance team.
• The Compliance Officer will ensure that our hospital meets all regulatory requirements, ethical standards, and best practices in healthcare operations.
• This role is responsible for monitoring and auditing hospital policies, procedures, and operations to ensure compliance with federal, state, and local regulations, including healthcare laws such as HIPAA, CMS guidelines, and patient safety standards.

Key Responsibilities

• Regulatory Compliance: Monitor and ensure adherence to healthcare regulations, such as HIPAA, CMS, OSHA, FDA, and other relevant laws, ensuring the hospital remains compliant with healthcare industry standards.Policy
• Development and Implementation: Assist in the development, review, and enforcement of policies and procedures that comply with regulatory and legal standards.
• Auditing and Monitoring: Conduct regular audits and assessments of hospital practices, procedures, and documentation to identify potential compliance risks.
• Training and Education: Develop and deliver compliance training for staff and healthcare providers on regulatory updates, ethical standards, and risk management practices.
• Investigations: Lead investigations of potential compliance violations, report findings to senior management, and recommend corrective actions.
• Reporting: Prepare and submit detailed compliance reports to management, including updates on compliance status, risks, and any corrective actions taken.
• Risk Management: Identify and assess potential risks related to non-compliance, and work with the legal team to mitigate any risks associated with medical practice, patient safety, and confidentiality.
• Collaboration: Work with various departments (e.g., HR, legal, IT) to ensure that compliance issues are resolved efficiently and effectively.

Qualifications
Education:

• Bachelor’s Degree in Healthcare Administration, Business, Law, or related field required.
• Master’s degree in Healthcare Administration, Business Administration, or a related field preferred.

Experience:

• Minimum of 3 years of experience in a healthcare compliance role, preferably within a hospital or medical facility.
• Experience with healthcare regulations (HIPAA, CMS, OSHA, etc.) and auditing.

Skills:

• Strong knowledge of healthcare laws, regulations, and industry best practices.
• Excellent analytical and problem-solving skills.Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.Attention to detail and organizational skills.

Certifications:

• Certified in Healthcare Compliance (CHC) through the Compliance Certification Board (CCB) or similar compliance certification.
• Certification in HIPAA Compliance preferred.
• Certified Compliance and Ethics Professional (CCEP).
• Certification in Health Care Privacy and Security (CHPS) or Certified in Healthcare Privacy (CHP).

Results Expected:

• Effective compliance programs and policies implemented across the hospital
• .Compliance with all regulatory requirements and standards.
• Identification and mitigation of compliance risks.
• Timely and accurate compliance reporting and audits.
• Increased awareness and adherence to compliance policies among staff.

Parameters to Measure Performance:

• Compliance audit scores and findings.
• Number and resolution time of compliance issues and incidents.
• Quality and timeliness of compliance reports submitted.Staff feedback and engagement in compliance training and programs.Adherence to regulatory requirements and internal policies.

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Job Description

• The Business Manager of the medical facility will be responsible for overseeing the day-to-day operations of the business side of the medical facility, ensuring that financial goals are met, operational efficiency is optimized, and compliance with healthcare regulations is maintained.
• This role requires strong management skills, a deep understanding of healthcare operations, and a passion for improving patient care services while maintaining profitability.

Key responsibilities

• Oversee the overall non clinical operations and business activities of the hospital, ensuring efficiency, profitability, and alignment with strategic goals.
• Collaborate with department heads to develop and implement business strategies, policies, and procedures that promote growth and sustainability.
• Analyze financial statements, budgets, and performance metrics to assess business performance and identify areas for improvement.
• Optimize resource allocation and streamline processes to enhance operational efficiency across departments.
• Develop business growth strategies and identify new opportunities for service expansion.
• Lead financial planning and analysis to maximize profitability.
• Establish performance metrics and benchmarks for operational efficiency.
• Maintain up-to-date knowledge of healthcare laws, insurance processes, and accreditation standards.
• Develop and implement strategies for improving patient satisfaction and enhancing the overall patient experience.
• Manage complaints, resolve issues, and ensure that quality service is delivered.
• Oversee billing, reimbursement processes, and insurance claims.
• Manage relationships with key stakeholders, including suppliers and partners, patients, and regulatory bodies.
• Drive marketing and promotional activities to increase patient volume.
• Monitor market trends and competitor activities to identify opportunities for growth and improvement.
• Develop and execute comprehensive marketing plans to promote hospital services.
• Analyze marketing performance metrics and report on campaign effectiveness to management.
• Oversee compliance with healthcare regulations and standards.
• Act as a liaison between the hospital and the Teaching Hospitalto facilitate communication and collaboration.
• Coordinate patient referrals, transfers, and consultations between the two hospitals to ensure seamless care delivery.
• Maintain relationships with medical staff, departments, and management to support joint initiatives and partnerships.

Educational Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, Finance, or related field (Required).
• Master's Degree in Healthcare Administration (MHA), Business Administration (MBA), or related field (Preferred).

Specific Skills and Experience:
Skills:

• Strong leadership and management skills.
• Excellent financial management and budgeting capabilities.
• Knowledge of healthcare regulations, laws, and accreditation standards.
• Effective communication and interpersonal skills to collaborate with physicians, staff, and patients.
• Proficiency in healthcare management software and MS Office Suite (Excel, Word, PowerPoint).
• Analytical and problem-solving abilities with attention to detail.Ability to handle multiple priorities and thrive in a fast-paced environment.

Experience:

• 5 - 7 years of experience in healthcare administration or management, with at least 2 years in a supervisory or managerial role (Required).
• Experience in budget management, financial planning, and operational oversight.
• Experience in working with healthcare compliance standards, including HIPAA and JCAHO.
• Experience in the banking sector (product development and relationship management).
• Previous experience in a hospital, medical center, or healthcare setting is strongly preferred.

Certifications and Licenses:

• Certified Healthcare Executive (CHE), Certified Medical Manager (CMM), or other relevant healthcare management certifications (Preferred).
• CPR/First Aid Certification (Required in some regions, preferred).
• Preferred gender: Female for gender balance

Results Expected:

• Achievement of hospital business goals and financial targets.
• Effective collaboration and coordination among department heads.
• Enhanced operational efficiency and cost-effectiveness.
• Positive relationships with key stakeholders.

Parameters to Measure Performance:

• Achievement of revenue and profit targets.
• Operational efficiency metrics.Stakeholder satisfaction and engagement.
• Implementation of strategic initiatives.

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Job Description

• The Head of HR & Administration is responsible for overseeing all human resources and administrative functions within the hospital.
• This includes managing staffing, employee relations, policy implementation, payroll, recruitment, training, compliance with healthcare regulations, and day-to-day operations related to administrative services.
• The role ensures that the HR and admin departments run smoothly, supporting hospital operations and aligning with the strategic goals of the organization.

Key Responsibilities

• Oversee the administration and human resources functions, including recruitment, onboarding, performance management, and staff welfare.
• Develop and implement HR policies, procedures, and programs to ensure a positive work environment and compliance with labor laws.
• Coordinate administrative activities such as facility management, logistics, and general services to support hospital operations.
• Collaborate with department heads to identify staffing needs and develop training and development programs.
• Develop HR policies and procedures aligned with organizational goals.
• Oversee talent acquisition, retention, and succession planning.
• Manage employee benefits, compensation, and performance management systems.
• Oversee the development and delivery of training programs for staff.
• Ensure that the hospital meets continuing education and certification requirements for medical staff.
• Ensure efficient operation of administrative services such as patient admissions, records management, and billing coordination.
• Handle contracts, vendors, and procurement processes.
• Implement employee engagement and recognition programs.
• Ensure compliance with labor laws and regulations.
• Lead initiatives to promote diversity, equity, and inclusion.
• Monitor employee performance, handle grievances, and foster a culture of engagement and productivity.

Educational Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, Healthcare Administration, or a related field.
• A Master’s degree (MHA, MBA, or related field) is preferred.

Specific Certifications:

• Certification in Human Resources (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR).
• Certification in Healthcare Administration (e.g., CHHR, Certified Healthcare Administrator) is preferred.
• First Aid/CPR certification is a plus.

Specific Skills and Experience:
Skills:

• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of healthcare regulations and labor laws.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with HR software and MS Office Suite.
• Budgeting and financial management skills.
• High attention to detail and organizational skills.

Experience:

• 5 - 7 years’ experience in HR or administration, with at least 3 years in a leadership role in a healthcare setting.
• Proven experience in HR management, including recruitment, training, performance management, and conflict resolution.
• Experience in managing administrative services in a medical facility or hospital.
• Knowledge of HIPAA regulations, employee benefits, and healthcare-specific compliance standards.

Preferred Gender: 

• Female for gender balance.

Results Expected:

• Effective administration and HR operations.
• High employee engagement and satisfaction.
• Compliance with labor laws and HR policies.
• Efficient facility and logistics management.

Parameters to Measure Performance:

• Employee retention and turnover rates.
• Compliance with HR policies and labor laws.
• Staff feedback and engagement levels.
• Efficiency in facility and logistics management.