Business Manager at Alan & Grant

Industry: FMCG / Foods / Beverage

Job Summary

• The job holder will be responsible for the overall managementof sales, customer service, operations, finance and administration of the station.

Duties and Responsibilities

• To select, direct, train, develop, discipline and evaluate staff.
• To develop sales strategies, monitor sales activities, and liaise with key accounts to ensure customer satisfaction.
• Review ground and air operations procedures and recommend modifications which may lead to improved efficiency, cost-control and productivity.
• To monitor performance of CSRs, couriers, operations and administrative staff, to ensure that proper procedures are followed in meeting objectives, maintaining high service standards and projecting the desired company image
• To lead and promote a spirit of harmonious interrelationships between customers and all members of staff, maintain neat and tidy working environments and positive staff morale.

Requirements

• B. Sc / HND in Business Administration / Marketing or its equivalent.
• Minimum of 5 years post qualification experience in similar position.
• Professional qualification and/or membership is an additional advantage