Business Development & Customer Service Associate at One17 Capital Limited

Employment Type: Full Time 

Role: The prospect will work closely with the Head, Business Development & Customer Service to build relationships with new and existing clients in order to build sales and perform varieties of support tasks to offer exceptional service to customers.  

Job Description

• Conducting market research, promoting company products and building client relationships. 

• Developing and executing strategic sales plans 

• Growing existing accounts 

• Identifying and developing new business opportunities 

• Working closely with line manager to ensure that all stakeholders are informed of the progress of the sales team 

• Ensuring that all business development activities are coordinated and executed in a timely manner 

• Documenting the sales process and closing 

• Creating proposals and presentation material 

• Providing support to the sales team on all aspects of the sales process 

• Managing customer relationships 

• Giving detailed explanations of services or products 

• Communicating with customers in-person, through email or chat, over the phone or on social media 

• Monitoring customer satisfaction levels 

Requirements and Qualifications 

• Minimum of a Bachelor’s Degree in Business or Marketing 

• Minimum of 7 years of experience in sales or a similar role 

• Experience in customer relationship management (CRM) 

• Knowledge of Islamic / non-interest finance and is an added advantage 

• Knowledge of Hausa language is mandatory 

• Proficiency in MS Office and relevant software 

• Takes initiatives / Self starter with track records of meeting / surpassing targets 

• Ability to overcome objections and manage time effectively 

• Excellent oral and written communication skills 

• Ability to build and maintain relationships with clients 

• Strong presentation skills 

• Ability to quickly learn and use new technology 

• Strong business skills 

• Excellent time management and organizational skills 

• Ability to work well in a team and independently 

• Strong leadership and people management skills 

• Ability to work under pressure 

• Strong attention to detail and accuracy 

• Ability to work in a fast-paced and changing environment