Business Analyst at IpNX Nigeria Limited

Job ID: 14
Location: Victoria Island, Lagos
Department: Business Division
Sub-department: Sales, Network Services Division
Position level: Manager / Asst Manager
Geographic scope: Across All regions
Reports to: Head, Network Services  Division
Direct Reports:  None at the moment

Overall Job Purpose

• Analyzing business processes within the company and recommending projects of improving the effectiveness of those processes.
• Understand the structure, policies, and operations of the division’s service delivery operations.
• Interface with the customers to understand their requirements.
• Bridge the gap between the business problems and the technology solutions. Business performance analysis.

Critical relationships:

• Division Head, Marketing, Billing team, Service & Support team, Account Management teams, Customer Care team and potential Clients’, product managers, market research organization

Key Result Areas
Business Scope and Specification Management:

• Proactively seek to understand organization’s direction, structure, and strategy
• Good performance defined: Comprehensive business requirements are fully documented and agreed by all stakeholders
• Analyse and understand business problems
• Good performance defined:  Solutions delivered meet the documented requirements
• Conduct feasibility studies, from a technological and organizational perspective, and document findings
• Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
• Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
• Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
• Elicit business requirements using a wide variety of methods such as interviews, document analysis, requirements workshops and workflow analysis. Express the requirements focused upon target user roles and goals.
• Critically evaluate information gathered from multiple sources to ensure user requests provided address underlying business needs and provide optimal benefit for ipNX.
• Extract and manipulate data from existing

Weighting: 60%
Market Assessment and Competitive Analysis:

• Oversee and review the developed business cases for new products/projects.
• Good performance defined: Documented report on market and competitive analysis.
• Monitor competitors pricing for similar.
• Good performance defined: Recommendation report on market and competitive analysis products/services and recommend corrective actions
• Determine the feasibility of new products and determine optimal pricing for the new products.
• Review and enhance the defined prices for new products/ interconnect settlement for national & international agreements/ Value Added Services/Bundling Products taking into account internal costs, competition, regulation, and market
• Weighting: 40%constraints
• Monitor pricing to ensure that the objectives are achieved (acquisitions/usage/revenue).
• Monitor the ongoing competitively and profitability of product prices
• Weighting: 40%

Job Specification
Education:  

• B.Sc in Marketing / Sales / Computer science / Information Technology / related disciplines

Technical Skills:

• Demonstrate the ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases.
• Understanding of user needs and a business outcome approach. Experience in use case documentation.

Industry experience:

• Knowledge of the market, competitor behavior, and strategy.

Management skills:

• Not directly applicable but of advantage

Personal qualities:

• Positive, high energy, ‘can do’ mindset, determined, results oriented, strong people skills.
• Very inquisitive mind that seeks to understand how things work.
• Team player. Effective negotiator.
• Ability to conceptualize and think creatively.

Technology skills:  

• Highly competent in MS Excel, Word, PowerPoint and Visio

Language skills:  

• Fluent spoken and written English

Communication skills:

• Excellent written and oral communication skills; skilled at finding the right person in the organization to talk to and effectively extracting the required information.