Branch Operations Manager at Owens and Xley

Key Responsibilities

• Oversee and coordinate all day-to-day branch operations.
• Ensure excellent customer service and consistent brand standards.
• Manage branch staff, including scheduling, supervision, performance monitoring, and training.
• Monitor inventory levels, procurement, and cost control to minimize wastage.
• Ensure compliance with health, safety, and hygiene regulations.
• Prepare operational reports and submit regular performance updates to management.
• Handle customer feedback, complaints, and resolve operational issues promptly.
• Drive sales performance and implement strategies to improve profitability.

Requirements & Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• ⁠Minimum of 4–5 years’ experience in hospitality operations, with at least 2 years in a supervisory or managerial role.
• ⁠Strong leadership, organizational, and people management skills.
• ⁠Excellent communication and customer service skills.
• ⁠Ability to work under pressure and manage multiple priorities.
• ⁠Sound knowledge of hospitality operations, cost control, and service standards.