Branch Manager at Universal Human Resource Consult

Job Overview

• Our client is looking to hire a Branch Manager who will over see the overall operations of their establishment, ensuring profitability, customer satisfaction, and efficient management of resources.

Key Responsibilities

• Oversee daily operations to ensure high service standards.
• Develop and implement business strategies to increase revenue.
• Manage budgets, financial reports, and cost control measures.
• Supervise and support department managers and staff.
• Ensure compliance with health, safety, and industry regulations.
• Handle customer complaints and enhance guest experiences.
• Build relationships with key stakeholders, vendors, and corporate offices.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 5+ years of managerial experience in the hospitality industry.
• Strong leadership, financial management, and customer service skills.
• Strong problem-solving abilities to handle customer complaints and concerns.
• Ability to ensure high customer satisfaction and repeat business.
• Knowledge of budgeting, forecasting, and financial reporting.
• Ability to manage cost control and revenue generation.
• Understanding of sales strategies, promotions, and marketing campaigns.
• Ability to drive occupancy rates and service bookings.
• Knowledge of digital marketing, social media, and brand management.
• Strong understanding of hospitality industry regulations and health/safety standards.