Branch Manager - Retail at Smart Partners

Job Summary

• The Business Manager – Retail is responsible for overseeing the overall operations, performance, and profitability of the retail business unit.
• This includes managing store operations, sales, marketing, inventory, staffing, and customer experience within a retail environment such as a mall, supermarket, or department store.
• The role requires a strong business acumen, leadership capability, and hands-on experience in retail management.

Key Responsibilities

• Oversee daily operations of the retail outlet to ensure smooth functioning and excellent customer service.
• Drive sales performance and achieve business targets for revenue, profit, and customer satisfaction.
• Develop and implement strategies to increase foot traffic, conversion rates, and average transaction value.
• Monitor stock levels, product displays, and replenishment processes to minimize stock-outs and shrinkage.
• Supervise, train, and motivate retail staff to achieve performance goals and maintain service standards.
• Analyze sales reports and customer feedback to identify trends and improvement opportunities.
• Collaborate with marketing and merchandising teams on promotions, campaigns, and store layouts.
• Ensure compliance with company policies, health & safety regulations, and visual merchandising standards.
• Manage vendor relationships and ensure timely supply of goods and materials.
• Prepare operational budgets, forecasts, and financial reports for management review.
• Oversee maintenance, facility management, and service quality in the store or retail space.
• Handle escalated customer complaints and ensure prompt resolution.
• Implement cost-saving initiatives without compromising service quality or customer experience.

Requirements / Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (MBA is an advantage).
• 5–8 years of progressive experience in retail operations, supermarket, or mall management.
• Strong understanding of retail KPIs (sales, shrinkage, stock turnover, customer satisfaction, etc.).
• Proven track record of managing retail teams and achieving business targets.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and decision-making abilities.
• Proficiency in MS Office and retail POS or ERP systems.
• Exceptional organizational and multitasking skills.
• Customer-centric mindset with a focus on service excellence.

Key Competencies:

• Retail operations management
• Sales and profit optimization
• Inventory and merchandising control
• Budgeting and financial management
• People management and staff training
• Customer relationship management
• Vendor and supply chain coordination
• Strategic thinking and commercial acumen
• Facility and space management
• Marketing and promotional planning.