Jobs at Smart Partners

Job Summary

• The Business Manager – Retail is responsible for overseeing the overall operations, performance, and profitability of the retail business unit.
• This includes managing store operations, sales, marketing, inventory, staffing, and customer experience within a retail environment such as a mall, supermarket, or department store.
• The role requires a strong business acumen, leadership capability, and hands-on experience in retail management.

Key Responsibilities

• Oversee daily operations of the retail outlet to ensure smooth functioning and excellent customer service.
• Drive sales performance and achieve business targets for revenue, profit, and customer satisfaction.
• Develop and implement strategies to increase foot traffic, conversion rates, and average transaction value.
• Monitor stock levels, product displays, and replenishment processes to minimize stock-outs and shrinkage.
• Supervise, train, and motivate retail staff to achieve performance goals and maintain service standards.
• Analyze sales reports and customer feedback to identify trends and improvement opportunities.
• Collaborate with marketing and merchandising teams on promotions, campaigns, and store layouts.
• Ensure compliance with company policies, health & safety regulations, and visual merchandising standards.
• Manage vendor relationships and ensure timely supply of goods and materials.
• Prepare operational budgets, forecasts, and financial reports for management review.
• Oversee maintenance, facility management, and service quality in the store or retail space.
• Handle escalated customer complaints and ensure prompt resolution.
• Implement cost-saving initiatives without compromising service quality or customer experience.

Requirements / Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (MBA is an advantage).
• 5–8 years of progressive experience in retail operations, supermarket, or mall management.
• Strong understanding of retail KPIs (sales, shrinkage, stock turnover, customer satisfaction, etc.).
• Proven track record of managing retail teams and achieving business targets.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and decision-making abilities.
• Proficiency in MS Office and retail POS or ERP systems.
• Exceptional organizational and multitasking skills.
• Customer-centric mindset with a focus on service excellence.

Key Competencies:

• Retail operations management
• Sales and profit optimization
• Inventory and merchandising control
• Budgeting and financial management
• People management and staff training
• Customer relationship management
• Vendor and supply chain coordination
• Strategic thinking and commercial acumen
• Facility and space management
• Marketing and promotional planning.

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Job Summary

• The HVAC Technician is responsible for the installation, inspection, maintenance, and repair of all heating, ventilation, and air conditioning systems within the organization’s facilities. The role ensures systems operate efficiently, safely, and sustainably in compliance with environmental, safety, and quality standards.
• The technician must have strong technical and electrical knowledge, sound diagnostic abilities, and a proactive approach to preventive maintenance.

Key Responsibilities

• Install, inspect, maintain, and repair HVAC systems, including air conditioners, ventilation systems, heaters, and refrigeration units.
• Diagnose both mechanical and electrical faults and perform corrective maintenance.
• Read and interpret blueprints, wiring diagrams, and technical manuals for installation and troubleshooting.
• Test and repair electrical components such as motors, compressors, thermostats, circuit boards, relays, and contactors.
• Conduct preventive maintenance schedules to reduce downtime and improve equipment lifespan.
• Monitor system performance, temperature control, and indoor air quality.
• Maintain accurate documentation of service reports, maintenance records, and spare parts inventory.
• Ensure compliance with HSE (Health, Safety, and Environmental) regulations and company safety policies.
• Support energy-saving initiatives and recommend system upgrades for improved efficiency.
• Collaborate with electrical, mechanical, and facility teams to ensure seamless operations.
• Respond promptly to emergency repairs and facility maintenance issues.
• Provide technical guidance and support to facility staff.

Requirements / Qualifications

• HND, Technical Certificate, or equivalent in Mechanical Engineering, HVAC Technology, or a related field.
• 4–5 years of hands-on experience as an HVAC Technician.
• Solid knowledge of HVAC systems, components, controls, and electrical troubleshooting.
• Strong understanding of HSE, fire safety, and environmental standards.
• Good communication, reporting, and teamwork skills.

Key Skills & Competencies:

• HVAC system installation, repair, and optimization
• Electrical and mechanical diagnostics
• Preventive maintenance planning and scheduling
• Energy efficiency and sustainability awareness
• Time management and multitasking
• Safety compliance and attention to detail
• Strong analytical and problem-solving ability
• ARecord-keeping and reporting accuracy.

Salary
N250,000 per month.