Branch Manager at Excel and Grace Consulting

Key Responsibilities

• Supervise daily operations, ensuring smooth service delivery across all departments.
• Manage staff scheduling, training, and performance to maintain high service standards.
• Oversee customer service to ensure guest satisfaction and handle any complaints or issues promptly.
• Monitor branch expenses, inventory, and supplies to control costs and support profitability.
• Ensure compliance with health, safety, and company policies at all times.
• Generate daily/weekly reports on sales, customer feedback, and operational activities.
• Coordinate with head office and other departments for support and reporting.

Requirements

• OND/HND/Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• Minimum of 3 years’ experience in a supervisory or management role within the hospitality industry.
• Strong leadership, interpersonal, and communication skills.
• Ability to work under pressure and manage a dynamic team effectively.
• Basic understanding of financial reports and inventory control.
• Proficiency in Microsoft Office and hospitality software is an advantage.