Billing Team Lead at Havana Specialist Hospital

Key Responsibilities:

• Lead and supervise the billing team to ensure prompt and accurate invoicing of patient services.
• Review and approve bills before submission to patients, HMOs, and corporate partners.
• Ensure compliance with all relevant regulatory and institutional billing guidelines.
• Track and reconcile billing discrepancies or disputes in a timely and professional manner.
• Oversee claim submissions, follow-ups, and ensure proper documentation for all billing transactions.
• Collaborate with the finance, medical records, and front desk teams to ensure smooth workflow.
• Train, mentor, and evaluate billing staff to improve team performance and service delivery.
• Ensure timely generation and submission of reports including billing summaries and outstanding accounts.
• Identify process gaps and implement strategies to enhance billing efficiency and reduce revenue leakage.
• Keep abreast of changes in healthcare billing policies and HMO requirements.
• Resolve patient billing inquiries and complaints courteously and professionally.
• Support the finance team during audits and ensure billing documentation is accurate and up to date.
• Develop and enforce SOPs for the billing team in line with industry best practices.
• Perform any other duties as assigned by management.

Qualifications & Experience:

• Minimum of 3–5 years’ experience in healthcare billing, with at least 1 year in a supervisory or team lead role.
• Bachelor’s degree in Accounting, Finance, Business Administration, or any relevant field.
• Strong knowledge of HMO billing processes and medical billing codes.
• Proficiency in Microsoft Office and hospital billing software.
• Excellent communication, leadership, and interpersonal skills.
• High level of accuracy, confidentiality, and attention to detail.
• Experience in a hospital or clinical setting is an added advantage.