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  • Posted: Aug 11, 2025
    Deadline: Not specified
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  • We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
    Read more about this company

     

    Biller Product Manager – TV & Electricity

    We are seeking a specialized Biller Product Manager – TV & Electricity to own and scale PalmPay’s digital utility payments, with a core focus on Cable TV (DStv, GOtv, Startimes) and Electricity (PHED, IKEDC, EEDC, etc.). This role will combine product thinking with deep operational execution, channel logic design, and hands-on tool usage to ensure these services remain reliable, fast, and user-friendly.

    Key Responsibilities:

    • Lead the product vision and strategy for TV and Electricity bill payments within the app.
    • Design and maintain channel access logic for electricity and TV billers to optimize for uptime, cost efficiency, and success rate.
    • Collaborate with BD and technical teams to evaluate and integrate new electricity distribution companies (DisCos) and cable service providers.
    • Monitor service availability and proactively resolve downtime or integration issues in collaboration with engineering and operations.
    • Perform routine operational changes (pricing updates, API switchovers, feature flags) using internal tools within SLA timelines. 
    • Own key metrics: transaction success rate, Mean Time to Recovery (MTTR), channel switch turnaround time, monthly transacting users (MTU), and complaints rate.
    • Leverage SQL or dashboards to analyze service drop-offs, root cause errors, and user behavior.
    • Define product requirements (PRDs) and lead testing of new biller flows or fixes.
    • Stay up to date on DisCo-specific rules (e.g., token formats, KCTs, meter types) and DStv/GOTV logic (e.g., IUC rules, bouquet changes).
    • Drive user-centric optimizations (e.g., retry flows, saved meter numbers, alert messages).

    Requirements:

    • 3–5+ years of product management experience, ideally in fintech, utilities, or telco environments.
    • Familiarity with the TV and electricity billing landscape in Nigeria, including APIs, integration protocols, and regional variances in DisCo behavior.
    • Strong understanding of channel routing logic and how to evaluate and shift between service providers.
    • Proficiency in data tools—SQL, Excel, or BI tools like Metabase or Looker.
    • Comfortable with admin tool usage to apply service or pricing changes without dev support.
    • Excellent documentation, testing, and operational planning capabilities.
    • High ownership mindset—responds quickly to incidents and proactively implements long-term solutions.

    Preferred:

    • Experience working directly with electricity distribution companies or cable TV providers.
    • Familiarity with product-led MTU growth tactics for utility services.
    • Experience in customer journey mapping for transactional and error-prone services

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to PalmPay on palmpaylimited.applytojob.com to apply

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